Summary
INGOs have been rocked by scandals and allegations of abuse of power, discrimination etc. in the last 5-10 years.
What kind of different types of scandals can we distinguish in our sector?
Which factors that affect nonprofit scandals remain understudied?
What's the distinction between integrity violations and competency violations? And should we be getting more concerned as a sector about the latter
In this NGO Soul+Strategy podcast episode, I interview Cassandra Chapman, Associate Professor of Marketing at the University of Queensland, Australia, on causes, consequences, and prevention and recovery strategies for NGO scandals.
Cassandra’s Bio:
We discuss:
Quotes:
“My mission as an academic is to create usable know-how for practitioners”
“People assume that there is a crisis in trust in charities; instead, actually, trust in charities has continued a little bit in charities over time”
Resources:
Cassandra’s article: (this article is not available through Open Access; message Cassandra through LinkedIn and she can send you the PDF version)
Cassandra’s short summary post on LinkedIn
An upcoming website with summaries of articles by Cassandra: www.donorpsych.org
Tosca’s essay on ‘Can organizational culture explain recent INGo scandals’ provides further perspectives
Youtube video of this podcast
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