We all miss traveling, and this episode I get to speak with long-time, airline professional, Don Bunkenburg. Don is the Senior Director in Japan for the Lufthansa Group. Which includes Swiss Airlines, Austrian Airlines, and Germany's Lufthansa. We talk about how Lufthansa competes in the Japan market renowned for its level of service and hospitality, the "No risk culture" similarities between Germany and Japan, how each airline in the group tailors their service offering to reflect the culture of each country, the steps required to actually fill up an airplane day after day, how Lufthansa changed from a process driven service delivery to a personalized service offering to earn the only European airline ranking of "5 Star" airline, and why the definition of "On Time Departure" is a little more important in Japan than some "other" countries. Other topics of discussion:
More Now and Zen Japan episodes: https://www.nowandzen.jp/
Grow website traffic = Zo Digital: https://www.zodigital.jp/
Great Sleep Starts Here = gugu Sleep Company: https://gugu.jp
Japan Adventures via Camper Van = Dream Drive: https://www.dreamdrive.life