Now and Zen Japan
Entertaining and insightful conversations with Japan focused business professionals, entrepreneurs, and creatives. Recorded in bars around Tokyo, it’s like eavesdropping on candid conversations with Japan experts who share engaging stories of success, failure, and wisdom gained in Japan. Discover first-hand what it’s like to live, work, and experience the most fascinating country in the world. Direct from Tokyo, this is the Now and Zen Podcast!
Now and Zen Japan
Masako Yamamura: Hospitality and Retail Training Professional
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Andrew Hankinson
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Episode 66
This updated and re-released episode we get into Hospitality and Retail with professional sales and leadership trainer Masako Yamamura. We discuss Omotenashi possibly leading to world peace, Bartenders are the most fun hospitality people, Commissions and culturally why Japanese avoid the system , Fortune-tellers, and the numerous differences and similarities between the retail and hospitality industries in Japan. Other highlights from our conversation:
- What the hospitality industry could learn from the retail industry
- Her definition of "Omotenashi" and why she hated the Olympic O-MO-TE-NA-SHI presentation
- Using hospitality concepts in retail can differentiate your brand from competition
- Why a 5-star hotel experience in Japan is not as positive vs. overseas
- Why Japanese "Just In Case" mentality holds back true hospitality
- Least popular jobs for todays Japanese youth
- Her pessimism regarding the future of Japan
- A story about a fortune-teller's shocking but reaffirming message
gugu Sleep Company https://gugu.jp
My Solutions https://www.my-solutions.jp
Masako Yamamura
https://www.linkedin.com/in/masako-yamamura-88060517/