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Customer Experience Superheroes
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
Podcasting since 2019 • 53 episodes
Customer Experience Superheroes
Latest Episodes
Customer Experience Superheroes - Series 14 - Episode 1 - Eric Vermillion - How technology can enable better customer outcomes
In the first of the 14th series of CX Superheroes podcasts, we welcome CEO of Helpshift, Eric Vermillion. In conversation with series host, Christopher Brooks from Lexden, the focus is on how effective tech can improve customer outcomes. Eric's...
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Season 14
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Episode 1
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37:26
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Customer Experience Superheroes - Series 13 Episode 4 -AI Powered Customer Support - Devashish Mamgain
The topic of AI in business, is ringing across all functions. Customer experience is no different. But just what value can it bring, and what governance is needed to ensure gains?To find out how AI is making improvements in customer ser...
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Season 13
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Episode 4
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35:38
Customer Experience Superheroes - Series 13 Episode 3 - Failing Forward: CX Lessons Learned - Friederike Niehoff & Aleksandra Pilniak
Several months ago I received a book in the post with a note which read, 'Dear Christopher, Enjoy reading our book and let us know what you think of it. We would be happy to become part your CX book club, kind regards Friederike and Aleksandra....
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Season 13
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Episode 3
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49:36
Customer Experience Superheroes - Series 13 Episode 2 - Using data to decode customer behaviour - Richard Hammond
There have been break through technology solutions in customer experience which have really raised the standard. Behind them are pioneers looking to create more reliable outcomes for organisations. Richard Hammond of Uncrowd is one such CX Supe...
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Season 13
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Episode 2
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52:31
Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt
In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading CX professional in Europe. In conversation with host Christopher Brooks, Michael shares his experience on what's important when it comes to training colleagu...
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Season 13
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Episode 1
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31:26
