Customer Experience Superheroes Podcast Artwork Image

Customer Experience Superheroes

Christopher Brooks

Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW CX.Series 4 features the Customer's Imagination, Customer Care, a wake up call to CX and Lego Serious Play.

Recent Episodes

Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. HansonJuly 28, 2021 Episode artwork Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian ScottJuly 19, 2021 Episode artwork Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire RadbourneApril 10, 2021 Episode artwork Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria TaylorMarch 25, 2021 Episode artwork Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio UglioniMarch 07, 2021 Episode artwork Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan AllenFebruary 07, 2021 Episode artwork Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan HornJanuary 24, 2021 Episode artwork Customer Experience Superheroes - Series 6 Episode 1 - Micro CX moments and so much more with Jeannie WatersDecember 21, 2020 Episode artwork Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve DevineDecember 07, 2020 Episode artwork Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane GoldbergNovember 12, 2020 Episode artwork Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian SwinscoeNovember 02, 2020 Episode artwork Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve BedermanOctober 09, 2020 Episode artwork Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip BellSeptember 28, 2020 Episode artwork Customer Experience Superheroes - Series 4 Episode 3 From Customer Service to Customer CareSeptember 12, 2020 Episode artwork Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX ProfessionalsAugust 13, 2020 Episode artwork Customer Experience Superheroes - Series 4 Episode 1 The Power of Lego Serious Play July 22, 2020 Episode artwork Customer Experience Superheroes - Series 3 Episode 4 Service RecoveryJuly 09, 2020 Episode artwork Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CXJuly 02, 2020 Episode artwork Customer Experience Superheroes - Series 3 Episode 2 The UHNW customer experienceJune 05, 2020 Episode artwork Customer Experience Superheroes - Series 3 Episode 1 Customer Experience World Games May 25, 2020 Episode artwork Customer Experience Superheroes - Series 2 Episode 4 - Dr Marina Shapira explains the impact of Covid-19 on online consumer behaviourApril 20, 2020 Episode artwork Customer Experience Superheroes - Series 2 Episode 3 - Customer data, permissions & consumer trust in CXApril 01, 2020 Episode artwork Customer Experience Superheroes - Series 2 Episode 2 CX in a Crisis March 23, 2020 Episode artwork Customer Experience Superheroes - Series 2 Episode 1 - Are there cultural differences in Customer Experience?February 10, 2020 Episode artwork Customer Experience Superheroes - Series 1 Episode 4 Value of Customer Journey MappingFebruary 07, 2020 Episode artwork