The Business & Pleasure of Flowers
Join Vonda LaFever and Lori Wilson as they share expert advice, insider tips, and a whole lot of fun on all things floral. While everyone loves flowers, running a floral business can come with its fair share of challenges that might make you lose sight of the joy it brings. In this engaging and informative podcast, Vonda’s wealth of floral expertise pairs perfectly with Lori’s background in teaching, sales training, and life coaching to deliver valuable insights you can use right away.
From industry trends and the flower shop of the future to overcoming obstacles like boosting sales and building a stellar customer service team, they’ve got you covered. Discover how small shifts in your mindset and approach can create big transformations in your business and life.
Hit subscribe to put the pleasure back into your life, go back to loving flowers, find fresh inspiration, and bring the joy back to your business!
The Business & Pleasure of Flowers
The Customer is NOT Always Right ~ Here's Why
Episode 073: Vonda and Lori discuss the long standing phrase, "The customer is always right". and why it's not the best way to conduct your business. The phrase was coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909 and has been used for years by businesses to convince customers that they will get good service at this company and encourage employees to give customers good service. However, so much has changed since then and there's a price you pay if you stick to it...and it could cost you a valuable employee!
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