The Business & Pleasure of Flowers
Vonda LaFever and Lori Wilson join forces to share advice, insider knowledge, and fun tips on everything floral. Everyone loves flowers, but the floral business comes with challenges that sometimes make you forget about the rewards. In this fun and informative podcast, Vonda’s extensive floral knowledge and experience, along with Lori’s teaching, life and sales training expertise, you will learn what’s trending in the industry and what the flower shop of the future might look like. In addition, they will discuss how to overcome obstacles, from in-store and online sales, to how to build a great customer service team. Discover how a bit of knowledge and one small change in your mindset can take you to new levels in your life and business. Hit subscribe, so you can put the pleasure back into your life and go back to loving flowers and what you do even more!
The Business & Pleasure of Flowers
The Customer is NOT Always Right ~ Here's Why
Episode 073: Vonda and Lori discuss the long standing phrase, "The customer is always right". and why it's not the best way to conduct your business. The phrase was coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909 and has been used for years by businesses to convince customers that they will get good service at this company and encourage employees to give customers good service. However, so much has changed since then and there's a price you pay if you stick to it...and it could cost you a valuable employee!
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