Speaking of Service
Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
Speaking of Service
The Role of Predictive Maintenance in Field Service Organizations
Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. This is why IOT predictive maintenance needs be top of mind for all field service organizations and the greater eco system. In this episode Mohan Gatta, speaks with Chris MacDonald on his perspective of the need for predictive maintenance within the field organization, what he experiences with customers and how those learnings can drive greater returns for other customers in turn.
Take a look at our supporting service topics: http://ptc.co/4yCj50POqae
