Speaking of Service
Speaking of Service uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, you’ve come to the right place! Also check: www.ptc.com/speakingofservice
Episodes
39 episodes
You can't improve what you cannot measure. Harpak-ULMA´s recipe for success!
Understanding the performance of equipment is key to the success of every manufacturer irrespective of industry, size or location. If machine runs at 1-10% greater efficiency that equates to 10s of millions of dollars over the course of just on...
•
Episode 34
•
32:06
How FujiFilm Sonosite are Paving the Way with their Security Paradigm
Discover more on IoT Security and it´s importanceHow do we go back and uplift our security environments that are already operational and with ...
•
Episode 31
•
23:42
Impact of AI [or in reality enhanced Machine Learning] in an IoT Environment
AI has become a buzzword that is used each and every day in a variety of different contexts. What about when it comes to field service organizations – is AI really just enhanced Machine Learning. We have brought in an expert in the field – Jame...
•
Episode 30
•
25:31
The Trend of Security within Field Service Organizations
Delve into Zero TrustField service organizations are constantly monitoring and payi...
•
Episode 29
•
24:56
Barriers Faced When Scaling Digital Transformation in Field Service Organizations
•
Episode 28
•
16:04
Driving Service Value with Digital Transformation
During LiveWorx we asked a number of attendees about the value based service organizations are currently receiving or expecting to receive over the next 12 to 24 months with their digital transformation projects. Listen to Chris Wolff ...
•
Episode 26
•
18:07
The Role of Predictive Maintenance in Field Service Organizations
Unplanned downtime is the enemy of efficient service, and when technicians are forced to react rather than predict, the resulting services is expensive, inefficient and unsustainable over time and potentially harmful to customer relationships. ...
•
Episode 25
•
23:47
Is Field Service Organization Really at a Major Deflection Point?
The world of service is more exciting than ever with advanced capabilities like remote resolutions getting ever more airtime with companies. The crux however is that many industries are still using homegrown technology. The key now is for those...
•
Episode 24
•
26:43
Field Service Organization Contributes to Sustainability Efforts Long Before it was Cool!
•
Episode 23
•
25:33
Industrial Machinery for Packaging: Moving the Needle in the IoT Customer Journey and Business Model
Discover more about how IMA builds new value for themselves and their customers using IIoT IMA GROUP is a leading player in IoT in packaging industry. ...
•
Episode 22
•
27:43
Karl Storz Connected Medical Devices Software Service: Speed, Cybersecurity, and Compliance
•
Episode 18
•
23:52
Condition based Maintenance—What the Industrial Sector Can Learn from Military and Defense
•
Episode 17
•
21:08
Driving Customer Value and New Aftermarket Revenue from Data: Sani-Matic’s Journey About Digital Transformation in Manufacturing Industry
•
Season 1
•
Episode 14
•
25:25