Designing Customer Experiences and Will Employees Truly Care About the Business?

In this episode, I talk to Tania DaSilva (Clinic Director) about:
- Getting employees to care about the business.
- My 3:1 ratio agreement with employees.
- Designing customer experiences with my wants vs needs model.

Follow Tania's company on Instagram https://www.instagram.com/behaviourmatters/ and visit https://www.behaviourmatters.ca/

Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/

Interested in having me as a keynote speaker in your company?
If so, visit → http://www.michelfalcon.com/keynote/

My online course: https://get.michelfalcon.com/tos/ 

Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+culture

About Breaking it Down:

Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and  professional careers to the next level.

Follow Michel Falcon:

LinkedIn: https://www.linkedin.com/in/michelfalcon
Instagram: instagram.com/michelfalcon
Website: https://www.michelfalcon.com

Music Intro Credits:
Too Cool Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 3.0 License
http://creativecommons.org/licenses/by/3.0/