1
00:00:00,030 --> 00:00:02,100
Welcome to the hair of the dog podcast.
2
00:00:02,100 --> 00:00:06,360
Today is another special bonus Thursday episode.
3
00:00:06,660 --> 00:00:09,510
This time it's a biz tip Thursday.
4
00:00:09,510 --> 00:00:12,930
And what that means is I am to sharing different musings
5
00:00:12,960 --> 00:00:15,450
that I find from my general life,
6
00:00:15,480 --> 00:00:19,980
from traveling and eating out and working in my photography business
7
00:00:20,010 --> 00:00:21,390
and running and hair of the dog.
8
00:00:21,600 --> 00:00:25,770
I love to find different things that are working out in
9
00:00:25,770 --> 00:00:28,230
the real world and bring it back and let you know
10
00:00:28,230 --> 00:00:30,870
how it might relate to your photography business.
11
00:00:31,140 --> 00:00:34,060
So let's see what I've uncovered this week.
12
00:00:34,060 --> 00:00:34,870
Stay tuned.
13
00:00:34,870 --> 00:00:37,870
Okay. Welcome to the hair of the dog podcast.
14
00:00:37,870 --> 00:00:39,900
If you're a pet photographer,
15
00:00:39,900 --> 00:00:43,220
ready to make more money and start living a life by
16
00:00:43,220 --> 00:00:44,120
your design,
17
00:00:44,120 --> 00:00:46,220
you've come to the right place.
18
00:00:46,220 --> 00:00:47,440
And now your host,
19
00:00:47,440 --> 00:00:48,740
pet photographer,
20
00:00:48,740 --> 00:00:49,790
travel addict,
21
00:00:49,790 --> 00:00:52,060
chocolate martini connoisseur,
22
00:00:52,060 --> 00:00:53,120
Nicole Begley.
23
00:00:53,120 --> 00:00:54,090
Hey Everyone,
24
00:00:54,150 --> 00:00:55,500
Nicole here from hair of the dog.
25
00:00:55,530 --> 00:00:57,720
And I'm going to try to get through this biz tip
26
00:00:58,170 --> 00:01:00,510
Thursday, without too many tears,
27
00:01:02,100 --> 00:01:04,110
somebody might know that I can't,
28
00:01:04,110 --> 00:01:05,010
I can't even do it.
29
00:01:05,250 --> 00:01:09,120
Somebody might know that my beloved little sweet Zoe got sick
30
00:01:09,120 --> 00:01:12,750
last week and had a heart issue that we tried to
31
00:01:12,750 --> 00:01:14,790
treat for about eight days.
32
00:01:14,790 --> 00:01:16,590
But her little heart just couldn't take it.
33
00:01:16,620 --> 00:01:19,380
So we had to say goodbye to her last week,
34
00:01:22,590 --> 00:01:23,370
but anyway,
35
00:01:23,730 --> 00:01:24,420
oh man,
36
00:01:25,110 --> 00:01:28,230
sorry. So hard to actually say it out loud.
37
00:01:28,500 --> 00:01:32,010
The reason I'm doing this biz tip Thursday for you is
38
00:01:32,010 --> 00:01:35,190
because of some incredible customer service.
39
00:01:35,820 --> 00:01:37,800
Not only just throughout the whole thing,
40
00:01:37,800 --> 00:01:41,010
really the cardiologists we worked with was amazing.
41
00:01:41,580 --> 00:01:42,720
They weren't open on the weekend.
42
00:01:42,730 --> 00:01:45,060
She went in there Friday for the first time,
43
00:01:45,750 --> 00:01:46,860
spent the night with them on Friday,
44
00:01:46,860 --> 00:01:48,330
but then they shut down for the weekend.
45
00:01:48,330 --> 00:01:50,550
So she had to get transferred to the emergency vet,
46
00:01:51,330 --> 00:01:53,220
who they were going to manage care over the weekend,
47
00:01:53,640 --> 00:01:55,680
but they didn't have a proper drug.
48
00:01:55,710 --> 00:01:57,030
One of the drugs she needed.
49
00:01:57,090 --> 00:02:00,000
So we stopped at CVS.
50
00:02:00,000 --> 00:02:00,720
We picked some up,
51
00:02:00,720 --> 00:02:02,850
we took it to the emergency hospital.
52
00:02:03,300 --> 00:02:05,280
She actually sent the cardiologist office,
53
00:02:05,280 --> 00:02:08,820
sent somebody from their office on a,
54
00:02:08,820 --> 00:02:09,390
an hour,
55
00:02:09,390 --> 00:02:13,980
each way round trip to deliver the drugs to the emergency
56
00:02:13,980 --> 00:02:15,450
hospital, like okay,
57
00:02:15,480 --> 00:02:17,010
going above and beyond.
58
00:02:17,490 --> 00:02:22,290
And then we had ordered a special cardiac diet from chewy
59
00:02:23,250 --> 00:02:25,710
last week that she never was able to use.
60
00:02:26,010 --> 00:02:27,780
And so we were going to try to return it.
61
00:02:28,500 --> 00:02:30,030
So we got in touch with them to see if we
62
00:02:30,030 --> 00:02:31,110
could send it back.
63
00:02:31,170 --> 00:02:33,330
And they said,
64
00:02:33,840 --> 00:02:34,830
no, we'll refund.
65
00:02:34,830 --> 00:02:38,280
You just donate the food to a shelter or to anywhere,
66
00:02:38,310 --> 00:02:40,200
which was awesome in and of itself.
67
00:02:40,200 --> 00:02:42,510
And could have been enough to have,
68
00:02:42,510 --> 00:02:45,060
do a biz tip Thursday on excellent customer service.
69
00:02:45,390 --> 00:02:49,260
But then I answered the door today and these are out
70
00:02:49,260 --> 00:02:50,730
there. Oh,
71
00:02:50,890 --> 00:02:51,150
I'm like,
72
00:02:51,150 --> 00:02:52,080
there's such cute,
73
00:02:52,140 --> 00:02:54,840
wonderful little flowers who sent us flowers.
74
00:02:55,290 --> 00:02:57,750
I read the card and it's from chewy.com.
75
00:02:58,530 --> 00:03:04,600
What, what kind of big giant corporation sends flowers when you
76
00:03:04,600 --> 00:03:08,050
ask for a return because your dog passed away,
77
00:03:09,820 --> 00:03:11,140
that is pretty special.
78
00:03:11,500 --> 00:03:16,720
So question for you is what are you doing in your
79
00:03:16,720 --> 00:03:18,520
business for your people?
80
00:03:18,760 --> 00:03:20,080
Not just for end of life stuff,
81
00:03:20,110 --> 00:03:22,390
but just any of your clients at any point,
82
00:03:22,720 --> 00:03:28,300
what can you do that makes them just so appreciative and
83
00:03:28,390 --> 00:03:32,410
makes them want to just share the story with everybody.
84
00:03:32,830 --> 00:03:35,020
So that's my homework for you.
85
00:03:35,410 --> 00:03:38,080
I'm going to go get a Kleenex and I'll see you
86
00:03:38,080 --> 00:03:38,440
guys soon.
87
00:03:39,040 --> 00:03:41,230
If you enjoy this podcast episode,
88
00:03:41,230 --> 00:03:44,620
go ahead and take a screenshot of this episode on your
89
00:03:44,620 --> 00:03:47,890
phone and post it up there on your Instagram stories and
90
00:03:47,890 --> 00:03:51,730
be sure to tag us at hair of the dog academy.
91
00:03:52,060 --> 00:03:55,630
And we would just love to see how you're listening and
92
00:03:55,630 --> 00:03:56,740
a full disclosure.
93
00:03:56,890 --> 00:04:00,310
Sometimes we just like to give away a little pet photographer,
94
00:04:00,310 --> 00:04:04,150
swag in the form of hair of the dog t-shirts and
95
00:04:04,150 --> 00:04:07,000
sweatshirts. So what are you waiting for?
96
00:04:07,300 --> 00:04:10,420
Go ahead and share that screenshot of this episode.
97
00:04:10,690 --> 00:04:12,820
And don't forget to tag us at hair of the dog
98
00:04:12,820 --> 00:04:14,980
academy. And while you're there,
99
00:04:15,430 --> 00:04:17,710
maybe you want to jump on over to our account and
100
00:04:17,710 --> 00:04:20,920
see what we're up to on the gram would love to
101
00:04:20,920 --> 00:04:21,670
connect with you.
102
00:04:22,570 --> 00:04:24,640
Thanks for listening to the hair of the dog podcast.
103
00:04:24,790 --> 00:04:27,070
This was episode number 1 32.
104
00:04:27,070 --> 00:04:28,870
If you want to check out the show notes for access
105
00:04:28,870 --> 00:04:31,120
to any of the resources that we've mentioned,
106
00:04:31,120 --> 00:04:37,150
simply go to www.hairofthedogacademy.com/
107
00:04:38,980 --> 00:04:39,460
1 3,
108
00:04:39,460 --> 00:04:42,550
2. Thanks for listening to this episode of hair of the
109
00:04:41,950 --> 00:04:42,550
dog podcast.
110
00:04:43,060 --> 00:04:44,350
If you enjoyed this show,
111
00:04:44,440 --> 00:04:46,150
please take a minute to leave a review.
112
00:04:46,360 --> 00:04:47,260
And while you're there,
113
00:04:47,410 --> 00:04:48,760
don't forget to subscribe.
114
00:04:48,790 --> 00:04:52,270
So you don't miss our upcoming episodes on last thing,
115
00:04:52,690 --> 00:04:55,330
if you are ready to dive into more resources,
116
00:04:55,630 --> 00:05:01,000
head over to our website@wwwdothairofthedogacademy.com.
117
00:05:01,330 --> 00:05:04,540
Thanks for being a part of this pet photography community.