Knowing your customer is key for any business endeavor, it requires knowing more than their names, ages, and incomes. And according to Matt Schlegel, Principal at Schlegel Consulting : Evolutionary Team Effectiveness, personal dynamics cannot only help you understand your customers better but can also help you create a more effective team.
In this episode, Matt explains about the Enneagram, its 9 types of personalities, and how it could help you identify your own, your team members, and your customers' personality dynamics, so you could communicate with them more effectively.
Learn more about the Enneagram on Matt's book Teamwork 9.0, and how it could help with team problem-solving processes.
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