UXDA | Financial UX Design Podcast
The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
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UXDA | Financial UX Design Podcast
#53 Big Tech VS Big Curse on the Banking Experience
This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on UXDA CEO Alex Kreger's personal experience of a Facebook account hack that took a month to resolve, revealing the frustrating reality of monopolistic power—slow responses, lack of accountability, and no alternatives.
Now, imagine this happening in fintech. What happens when your bank account is suddenly blocked with no explanation? When there’s no alternative and nowhere to turn? As Big Tech tightens its hold on financial services, customers are left vulnerable to slow resolution times, lack of transparency, and loss of control over their own money.
Find out:
- How does Big Tech’s dominance impact the financial user experience?
- What are the risks of tech monopolies in banking and fintech?
- Can competition safeguard customer interests?
Read the full article on UXDA's blog:
https://www.theuxda.com/blog/big-tech-or-big-curse-banking-experience
* AI podcast on UXDA article powered by Google NotebookLM