UXDA | Financial UX Design Podcast
The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
#nextgen #digitalbanking #banking #mobilebanking #fintech #ux #cx #userexperience #customerexperience #design #finserv #financedesign #designthinking #bankingtransformation #purposedrivenproducts
Episodes
87 episodes
#86 Liv Bank: Setting the Standard for Lifestyle Banking
Liv Bank is redefining what digital banking can be. This episode explores how the UAE’s first digital-only lifestyle bank - Liv Bank, partnered with UXDA to reimagine banking for the fast-paced, sophisticated Gen Now segment across the MENAT re...
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Episode 86
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13:27
#85 The Future of Banking UX: Product, Not a Channel
The provided text, an article excerpt by Alex Kreger of UXDA, explores the critical distinction between viewing digital banking as a mere channel versus a core product. Treating digital offerings as a channel results in reduced investment and a...
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Episode 85
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11:30
#84 Customers Flip Banking Upside Down
The episode explores a critical shift reshaping the banking industry. Traditional banks often operate on an Inside-Out model, prioritizing internal systems and products while treating customer experience as an afterthought. Meanwhile, Digital-F...
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Episode 84
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14:42
#83 Using ChatGPT Prompts in Digital Product Design
Can ChatGPT transform the future of banking UX design — or will it replace designers altogether?In this episode of the UXDA Podcast, we dive into how generative AI, like ChatGPT, is reshaping the way digital banking products are researc...
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Episode 83
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14:19
#82 Avoid Blacklisting from Design Agencies
The episode dives into the hidden dynamics that can make or break collaboration between banks and design partners. It’s not a single mistake that gets a bank blacklisted — it’s the repeated patterns of behavior that slowly erode trust.F...
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Episode 82
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17:31
#81 Executive Buy-In for UX in Banking
UX and digital branding are no longer "nice-to-haves" in banking—they are strategic imperatives that directly impact growth, customer loyalty, and competitive edge.This episode explores how banks can move beyond viewing UX as a cosmetic...
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Episode 81
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24:55
#80 10 Misconceptions Killing Digital Banking From Within
This episode uncovers the hidden misconceptions that silently sabotage digital banks from the inside. Contrary to popular belief, it’s not external disruptors that pose the biggest risk—it’s internal blind spots.Digital transformation i...
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Episode 80
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22:48
#79 The Black Swan of Digital Banking
What happens when the banking world is hit by a “Black Swan” event?In this episode of the UXDA Podcast, we explore how unpredictable, high-impact shifts—like the digitalisation boom—caught many banks off guard, radically transforming custom...
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Episode 79
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15:14
#78 15 Design Concepts to Design Next-Gen Finance
What does it take to create a successful digital financial product? In this episode of the UXDA Podcast, we break down 15 key design concepts that help financial product owners tackle the most pressing challenges—from complex regulations and st...
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Episode 78
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12:48
#77 How M&A Impacts Digital Customer Experience
What happens to the customer experience when banks merge?In this episode, we dive into a crucial—but often overlooked—aspect of banking mergers and acquisitions (M&A): the digital customer experience. While M&As typically aim for co...
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Episode 77
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22:23
#76 In-House Team Limitations Block Innovation in Banking
Banks are racing to go digital—but are in-house teams equipped to lead the charge?In this episode, we explore why even the most experienced internal teams often fail to deliver next-gen digital experiences. Discover the five hidden b...
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Episode 76
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24:25
#75 How to Build a Strong Digital Financial Brand
In a world where innovation moves faster than ever and customer expectations are higher than ever, financial services can no longer rely on a logo or clever slogan to build their brand. The rules of the game have changed — and it’s all about de...
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Episode 75
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21:06
#74 AI Gold Rush Rewrites CX in Banking
The AI gold rush is here and it’s changing banking forever. Artificial Intelligence isn’t just a buzzword anymore — it’s reshaping the future of banking. In this episode, we explore how AI, especially generative AI, is driving a new era of cust...
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Episode 74
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15:34
#73 Feature-First Banking Breaks Your Brand
This episode dives into why a feature-first strategy in digital banking often backfires — leading to cluttered user experiences, forgettable brands, and disengaged customers. In a market where features can be copied overnight and quickly become...
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Episode 73
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12:13
#72 The Rise of Dopamine Banking
The episode dives into the fascinating world of Dopamine Banking — a new wave of digital financial services designed to do more than just manage your money.Discover how fintechs and neobanks are moving beyond traditional, utilitarian bankin...
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Episode 72
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21:54
#71 Restore Trust Through Digital Experience Branding
As banking rapidly moves into the digital space, one critical question remains: where does trust go? This episode unpacks how financial institutions can rebuild one of their most valuable — and increasingly fragile — assets: customer trust in a...
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Episode 71
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19:36
#70 White-Label Banking: The Hidden Risks Nobody Talks About
Can a white-label solution for digital banking really set your brand apart — or is it just another shortcut to blending in?In this episode, we dive into the fast-moving world of white-label banking solutions — exploring why so many fina...
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Episode 70
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13:35
#69 The Dawn of Emotionally Intelligent UX
In today’s fintech race, efficiency alone isn’t enough. This episode challenges the industry’s obsession with faster transactions and flashier features, making the case for a deeper, human-centered approach: building trust and emotional connect...
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Episode 69
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17:31
#68 Financial UX: The Key to Your Next Win
The real battle for customers isn't happening through branch locations, branding, and fee structures anymore — it's happening inside smartphone apps. And in this new financial landscape, a mediocre digital experience doesn't just slow downloads...
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Episode 68
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21:30
#67 Digital CX as a Growth Driver
This episode dives into one of the most important — and often underestimated — forces driving growth in the financial world today: Digital Customer Experience (DCX).For decades, financial institutions relied on product innovation, regulator...
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Episode 67
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17:08
#66 10 Toxic Behaviors in Digital Product Teams
The episode uncovers a hidden obstacle quietly holding back innovation in banking and finance — toxic team behaviors. It explores ten damaging dynamics common within digital product teams, from siloed communication and ego-driven decisions to f...
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Episode 66
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15:38
#65 Dark Patterns Compromise Financial Brands
In today’s digital banking world, not every sleek interface has your best interests at heart. This episode exposes the rise of dark patterns — sneaky, manipulative design tactics crafted to trick users into actions that benefit companies at the...
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Episode 65
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12:37
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#64 Banking Globalization Changes the Rules
What if your bank worked like Netflix or Spotify — borderless, digital, and built entirely around you? This episode dives into how the global banking industry is undergoing a seismic shift, echoing the transformation that took media from local,...
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Episode 64
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15:27
#63 Neuromarketing in Fintech & Digital Banking Design
Can emotional design reshape the future of digital banking? This episode explores how neuromarketing and neuroscience transform fintech and digital banking—from cold, functional interfaces to experiences that tap into users’ emotional responses...
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Episode 63
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14:19
#62 The Hidden Cost of Inaction in Digital Banking UX
This episode dives into a critical challenge facing traditional banks: the high risk of standing still in a fast-moving digital world. As fintechs raise the bar with sleek, seamless and intuitive experiences, legacy banks clinging to outdated s...
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Episode 62
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19:20
