UXDA | Financial UX Design Podcast
The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
#nextgen #digitalbanking #banking #mobilebanking #fintech #ux #cx #userexperience #customerexperience #design #finserv #financedesign #designthinking #bankingtransformation #purposedrivenproducts
Episodes
64 episodes
#63 Neuromarketing in Fintech & Digital Banking Design
Can emotional design reshape the future of digital banking? This episode explores how neuromarketing and neuroscience transform fintech and digital banking—from cold, functional interfaces to experiences that tap into users’ emotional responses...
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Episode 63
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14:19
#62 The Hidden Cost of Inaction in Digital Banking UX
This episode dives into a critical challenge facing traditional banks: the high risk of standing still in a fast-moving digital world. As fintechs raise the bar with sleek, seamless and intuitive experiences, legacy banks clinging to outdated s...
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Episode 62
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19:20
#61 13 Best UX Hacks to Empower Your Financial Service
What if financial services felt as seamless and engaging as your favorite tech apps? This episode uncovers 13 game-changing UX innovations from giants like Amazon, Google, and Netflix—and how banks and fintechs can apply them to create friction...
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Episode 61
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21:02
#60 AI: From Automation to Intelligence
Can artificial intelligence revolutionize banking and beyond? This episode dives into AI’s transformative power—how it personalizes financial services, enhances security, and even introduces voice and gesture-based interactions. But the real qu...
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Episode 60
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10:52
#59 TOP 10 UX Strategies for Next-Gen Banking
Digital transformation in banking is more critical than ever, yet many financial institutions still struggle to deliver the next-generation experiences customers expect. This episode shows how outdated mindsets and legacy systems p...
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Episode 59
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11:06
#58 How Banks Sabotage Customer Experience
Banks invest heavily in digital transformation, yet many CX initiatives fail. Why do redesigned apps see ratings drop? Why does innovation often miss the mark? This episode exposes the hidden pitfalls undermining retail banking CX—cognitive bia...
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Episode 58
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13:37
#57 How to Hire the Right UX Team
This episode explores why choosing the right UX design partner is critical for financial institutions. With rising digital expectations, the stakes have never been higher. What should you look for when hiring a UX agency for your digital bankin...
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Episode 57
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14:26
#56 Financial Services Design for the Experience Economy
This UXDA Podcast episode highlights the shift in financial services designs towards building a brand reputation in the Experience economy. In today's digital world, logos or traditional marketing tactics no longer define financial brands. Inst...
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Episode 56
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19:11
#55 Digital Insurance CX Trends
The insurance industry is transforming significantly—moving beyond risk management to proactive customer solutions. But what's driving this change? In this episode, we explore how digitalization and customer-centric strategies reshape insurance...
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Episode 55
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19:52
#54 5 User Research Methods
How can financial brands stand out in an industry where customer expectations are higher than ever? The answer lies in user experience research—a powerful tool that uncovers real customer needs, behaviors, and pain points. This epis...
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Episode 54
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17:20
#53 Big Tech VS Big Curse on the Banking Experience
This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on UXDA CEO Alex Kreger's personal experience o...
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Episode 53
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9:37
#52 The Magic of Customer Journey Mapping
This episode of the UXDA podcast reviews a discussion with four seasoned UX architects from UXDA about the transformative power of Customer Journey Mapping (CJM) in financial product design. Discover the seven key benefits of CJM, from simplify...
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Episode 52
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23:48
#51 Metaverse: Driving the Creative Economy
This UXDA podcast episode explores how the Metaverse transforms from a futuristic concept into a dynamic digital ecosystem redefining how we live, work, and interact. The creative economy is at the core of this revolution, fueled by digital ass...
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Episode 51
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17:29
#50 UX Failures Behind Zing’s App by HSBC
In this episode of the UXDA Podcast, we explore the failure of HSBC's Zing app, a $150 million cross-border payments platform, and examine the key UX pitfalls that led to its downfall. Despite solid technical features, Zing faced challenges wit...
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Episode 50
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18:40
#49 Break Rules to Reach Great Design Solutions
The episode reviews the article from UXDA that challenges the status quo in banking innovation. Learn how breaking traditional design rules can lead to groundbreaking, user-centric financial products that truly stand out. We explore why fintech...
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Episode 49
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16:18
#48 Switch Digital Channel into Product
This episode explores the contrasting approaches of short-term design sprints and a long-term "UX marathon" mindset in creating financial products. While sprints provide quick fixes and fast progress, a marathon approach—grounded in user experi...
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Episode 48
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19:33
#47 Next-Gen UX Helps to Survive Disruption
This article by UXDA delves into the transformative impact of digital technologies on the banking industry. The landscape is shifting rapidly from the decline of cash and the rise of digital payments to the emergence of Central Bank Digital Cur...
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Episode 47
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9:03
#46 Connect Design with Digital Strategy
This episode explores the critical gap between customer expectations and the current state of digital banking. How can banks craft experiences that truly connect with users? The key lies in aligning design with a robust business strategy.
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Episode 46
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11:13
#45 Banking Reimagined: AI-Driven Spatial Banking
This UXDA Financial UX Podcast episode delves into the groundbreaking case study on AI-powered spatial banking designed for the Apple Vision Pro headset.The Apple Vision Pro has the potential to redefine digital experiences as profoundl...
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Episode 45
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18:54
#44 On-Device AI vs. Cloud AI for Banking
AI is reshaping the financial landscape, but the critical question remains—should AI live on your device or in the cloud?In this episode of the UXDA Financial UX Podcast, we delve into the evolving role of on-device AI, inspired by inno...
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Episode 44
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13:39
#43 The Illusion of Digital Transformation in Banking
This episode reveals why so many digital transformation efforts fail and what it truly takes to succeed in a constantly evolving industry.Discover why transformation isn't a one-time fix but a continuous innovation and adaptation journe...
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Episode 43
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8:27
#42 Open Banking Is the Future of Fintech
This episode explores open banking, a fintech revolution giving individuals greater control over their finances. By leveraging APIs, open banking enables secure data sharing between banks and authorized apps, unlocking features like aggregated ...
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Episode 42
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10:55
#41 The Future of AI in Banking
Artificial intelligence (AI) rapidly reshapes the banking landscape, revolutionizing how consumers interact with financial services. In this episode, we explore AI’s role in delivering personalized financial advice, streamlining ro...
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Episode 41
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8:30
#40 7 Digital Banking Trends for 2025
In this episode, UXDA, the global leader in financial UX design, explores seven trends shaping the future of digital banking for 2025: Customizable Banking, Connected Banking, Live Banking, Contextual Banking, Green Banking, Social Banking, and...
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Episode 40
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18:46
#39 CBDC Could Disintermediate Banks
Is Central Bank Digital Currency (CBDC) the future of money? This episode discusses the transformative potential of CBDC - digital money issued by a central bank. From reduced fees and enhanced transparency to concerns about government control ...
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Episode 39
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6:02
