UXDA | Financial UX Design Podcast
The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
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UXDA | Financial UX Design Podcast
#58 How Banks Sabotage Customer Experience
Banks invest heavily in digital transformation, yet many CX initiatives fail. Why do redesigned apps see ratings drop? Why does innovation often miss the mark? This episode exposes the hidden pitfalls undermining retail banking CX—cognitive biases, disjointed brand experiences, and failure to balance innovation with real user needs.
Find out:
- Why do digital customer experiences in retail banking often disappoint?
- What strategic factors are crucial for delivering exceptional CX?
- How can banks balance innovation with real customer needs to create better financial services?
Read the full article on UXDA's blog:
https://www.theuxda.com/blog/what-sabotages-user-experience-digital-banking
* AI podcast on UXDA article powered by Google NotebookLM