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UXDA | Financial UX Design Podcast

The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.

Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.

UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.

UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.

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UXDA | Financial UX Design Podcast

#67 Digital CX as a Growth Driver

May 16, 2025 • UXDA | Financial UX Design • Episode 67

This episode dives into one of the most important — and often underestimated — forces driving growth in the financial world today: Digital Customer Experience (DCX).
For decades, financial institutions relied on product innovation, regulatory advantages, and balance sheet strength. But as those advantages level out and customer expectations rise, a new competitive edge is transforming the game: exceptional digital experiences.

The episode unpacks ten powerful areas where digital experience design fuels business growth, from acquiring new customers and building unforgettable brands to creating emotional connections, “wow” moments, and intelligent cross-selling opportunities. You’ll also discover how DCX enables scalable personalization, continuous improvement, digital trust, faster innovation cycles, and cost savings through smart self-service.

Find out:

Why DCX is redefining sustainable growth for banks, fintechs, and financial brands
Which dimensions of digital experience most powerfully shape customer behavior, loyalty, and advocacy
How financial leaders can embed digital experience thinking into their culture, strategy, and innovation roadmaps

If you’re curious about how digital can transform not just touchpoints but your entire financial brand, this episode is for you.

Read the full article on UXDA's blog:

https://theuxda.com/blog/digital-customer-experience-growth-driver-for-financial-institutions