UXDA | Financial UX Design Podcast
The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
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UXDA | Financial UX Design Podcast
#74 AI Gold Rush Rewrites CX in Banking
The AI gold rush is here and it’s changing banking forever. Artificial Intelligence isn’t just a buzzword anymore — it’s reshaping the future of banking. In this episode, we explore how AI, especially generative AI, is driving a new era of customer experience, operational efficiency, and service personalisation across the financial sector.
Through real-world examples from global institutions such as JPMorgan Chase, Bank of America, and NatWest, we explore how banks are leveraging AI for proactive engagement, self-service solutions, enhanced fraud detection, and improved accessibility.
Find out:
- Key shifts in AI strategy and adoption in financial services
- Benefits and real challenges of implementing AI across banking functions
- How AI is redefining customer expectations and transforming CX worldwide
Read the full article on UXDA's blog:
https://www.theuxda.com/blog/ai-gold-rush-21-digital-banking-ai-case-studies-cx-transformation
* AI podcast on UXDA article powered by Google NotebookLM