UXDA | Financial UX Design Podcast
The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
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UXDA | Financial UX Design Podcast
#77 How M&A Impacts Digital Customer Experience
What happens to the customer experience when banks merge?
In this episode, we dive into a crucial—but often overlooked—aspect of banking mergers and acquisitions (M&A): the digital customer experience. While M&As typically aim for cost savings, market growth, and tech integration, many banks overlook the human side of transformation—leading to frustrated users, fragmented experiences, and lost trust.
We unpack the four common M&A scenarios in banking—new brand creation, dual-brand retention, full brand acquisition, and traditional bank + Fintech partnerships—and reveal the unique UX challenges each presents.
If your bank is merging, acquiring, or partnering for growth, this episode is your blueprint for ensuring digital transformation doesn’t leave your customers behind.
Find out:
- How M&A decisions directly impact digital experience and loyalty
- Why UX must be part of the M&A playbook from day one
- How banks can turn integration into a driver of long-term innovation and trust
Read the full article on UXDA's blog:
https://theuxda.com/blog/how-merger-acquisition-impacts-digital-customer-experience-in-banking
* AI podcast on UXDA article powered by Google NotebookLM
#uxda #fintech #banking #FinancialServices #BankingUX #DigitalBanking #FintechPodcasts #BankingTrends #innovation #future #BankingInnovation #UXDigitalStrategy #UXStrategy #MergersAndAcquisitions #BankingMergers