UXDA | Financial UX Design Podcast
The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.
Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.
UXDA designs have been awarded multiple globally-famous design and finance "Oscar awards" like the Red Dot Design Award, iF Design Award, A' Design Award, UX Design Awards, Banking Technology Award, International Design Award (IDA), and the London Design Award.
UXDA combines design with a scientific approach based on cognitive psychology to ensure solutions that delight customers and solve their problems. UXDA team would be happy to make your financial service experience soulful. UXDA professionals are experienced in digital banking, fintech, payments, trading, investment, lending, wealth management, corporate banking and insurance.
#nextgen #digitalbanking #banking #mobilebanking #fintech #ux #cx #userexperience #customerexperience #design #finserv #financedesign #designthinking #bankingtransformation #purposedrivenproducts
UXDA | Financial UX Design Podcast
#84 Customers Flip Banking Upside Down
The episode explores a critical shift reshaping the banking industry. Traditional banks often operate on an Inside-Out model, prioritizing internal systems and products while treating customer experience as an afterthought. Meanwhile, Digital-First banks and Fintechs embrace an Outside-In approach, starting with a clear brand proposition and exceptional customer experience, then building the technology and products to support it.
We break down how these two models impact strategy, technology, product development, and customer relationships — and why traditional banks face a steep challenge if they want to survive in a customer-driven market.
Find out:
- How banks can flip their operational logic to become truly customer-centric
- The key differences between inside-out and outside-in models across strategy, tech, and product
- The hurdles traditional banks must overcome to modernize legacy systems and culture
Read the full article on UXDA's blog: https://theuxda.com/blog/customers-flip-banking-upside-down-leaving-inside-out-banks-under-siege
* AI podcast on UXDA article powered by Google NotebookLM