Ethics in Financial Services brought to you by The Banking and Finance Oath

Catherine Fitzpatrick, Director Customer Vulnerability & Financial Resilience at Westpac

The 2019 BFO Young Ambassadors

We spent time with Catherine exploring vulnerability. Catherine has spend her entire career advocating for vulnerable people. With this unnatural role, developed after the Hayne Royal Commission into Financial Services she has an opportunity to identify ethical issues that may cause vulnerability within the banking system and correct them. Catherine shares one of these and explains how the industry rallied together to address it.