Infinity Insights & Impact Podcast
This snackable series lifts the lid on consumers' dialling habits. Brought to you by the award-winning Insights & Intelligence team at Infinity, each episode is packed with tips and tricks to help you deepen your understanding of customers, supercharge your campaigns, and deliver the A-grade experiences customers expect when they get in touch. You can learn more about their work here: www.infinity.co
Infinity Insights & Impact Podcast
S1 Ep.1 What the heck are call drivers?!
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In this first episode of our new series, Chris Browne - Head of Insight at Infinity, delves into the details of what call drivers are. Chris talks about how to identify them, why they're important, and how to use this intel to streamline operations and deliver improved experiences all round.