Infinity Insights & Impact Podcast
This snackable series lifts the lid on consumers' dialling habits. Brought to you by the award-winning Insights & Intelligence team at Infinity, each episode is packed with tips and tricks to help you deepen your understanding of customers, supercharge your campaigns, and deliver the A-grade experiences customers expect when they get in touch. You can learn more about their work here: www.infinity.co
Episodes
25 episodes
S2 Ep.6 Get ready for Black Friday: Tips to optimise paid media campaigns
Keen to make this Black Friday a super success? As one of the biggest shopping events of the year approaches, we sat down with Matt, our Head of Growth Marketing, and Freddie, Senior Account Manager at Passion Digital to chat all things paid pe...
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Season 2
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Episode 6
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33:55
S2 Ep.5 How to bolster bookings in travel with AI
This Insights & Impact travel special is all about how leaders in the industry can bolster bookings with AI. Are you a marketer keen to make campaigns fly high with the help of generative AI? A sales leader looking to provide agents with th...
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Season 2
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Episode 5
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19:24
S2 Ep.4 The impact of Consumer Duty on compliance leaders
In this must-listen Insights & Impact podcast episode, we dig into the impact of Consumer Duty on compliance leaders. With the one-year anniversary of the last Consumer Duty deadline approaching, and another deadline looming, we dive into t...
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Season 2
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Episode 4
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20:08
S2 Ep.3 The impact of Consumer Duty on FSI marketers
Consumer Duty has given FSI marketers a serious challenge by making clear messaging and top-notch CX no longer a “nice to have” but a regulatory requirement. In this Insights & Impact podcast episode, we unpack the real impact of Consumer D...
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Season 2
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Episode 3
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24:44
S2 Ep.2 Acing automotive marketing in 2024
In this episode of our Insights & Impact podcast, we’re joined by a very special set of guests – all experts in automotive marketing. We dive into the key trends and challeng...
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Season 2
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Episode 2
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28:20
S2 Ep.1 Why marketers should be using Conversation Analytics in 2024
Welcome to the latest season of our Insights & Impact podcast! We’re kicking off this new season by talking about why marketers should be using Conversation Analytics in 2024 –...
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Season 2
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Episode 1
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18:04
S1 Ep.9 How to nail compliance monitoring
Any business that operates in a sector governed by strict regulations – we’re talking GDPR, CCR, or
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Season 2
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Episode 9
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13:00
S1 Ep.8 How to drive conversions with agent coaching
In this Insight & Impact episode, we’re joined by our Business Intelligence and Speech Analyst, Jenn Gaskell, who tells us all about how to drive conversions with agent coaching. Every sales leader knows how important effective...
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Season 2
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Episode 8
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8:13
S1 Ep.7 The key to effective agent training
Any sales and service team will be keen to implement effective agent training programmes that create top-performing agents. When a customer picks up the phone, you want to make sure the experience they get matches their expectations. You also w...
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Season 2
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Episode 7
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11:17
S1 Ep.6 Acing First Call Resolution (FCR)
Our Head of Insights, Chris Browne, lives and breathes Conversation Analytics. In this Insight & Impact episode, Chris is shedding light on how it can be used to ace
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Season 2
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Episode 6
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5:10
S1 Ep.5 Reducing Average Handling Times (AHT)
In this episode, we’re chatting with our Head of Insights, Chris Browne, about reducing Average Handle Times (AHT) in contact centr...
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Season 2
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Episode 5
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8:30
S1 Ep.4 Understanding sales performance across multiple sites
In this episode of Insight & Impact, we sat down with Chris Browne - Head of Insights, to explore how Conversation Analytics helps sales leaders get a handle on performance acr...
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Season 2
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Episode 4
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8:40
S1 Ep.3 Getting granular with call drivers
What are the benefits of getting granular with call drivers I hear you ask? Well, ask no more - you’ll hear all about it in this Insights & impact episode.We sat down with Chris Browne, our Head of Insights, for a final deep dive int...
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Season 2
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Episode 3
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7:00
S1 Ep.2 Identifying call drivers
We bring you everything you need to know about identifying call drivers in this Insights & Impact episode. Chris Browne, our Head of Insights, discusses how our dedicated Insights & Intelligence team use
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Season 2
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Episode 2
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6:09
S1 Ep.1 What the heck are call drivers?!
In this first episode of our new series, Chris Browne - Head of Insight at Infinity, delves into the details of what call drivers are. Chris talks about how to identify them, why they're important, and how to use this intel to streamline operat...
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Season 2
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Episode 1
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5:45
Special: Making MarTech work harder for insurance marketers
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today.On this episode we speak to Andrew Addison, CEO and founder of
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Season 1
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Episode 10
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10:16
Special: Are you connecting with what your customers care about?
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today.This week we shine a spotlight on
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Season 1
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Episode 9
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7:18
Special: Uncovering growth opportunities through Covid
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today.This episode of Infinity's Insurance Marketing Podcast features Matt Tomk...
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Season 1
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Episode 8
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8:37
Special: What a brand definitely is, and what it definitely isn't
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today. This episode features Honor Clement-Hayes, who was featured in The Drum'...
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Season 1
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Episode 7
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8:59
Special: The affiliate trends of 2020 with Awin
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today. In this episode we speak to Alex Parmer-Yee, who is a Client Partne...
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Season 1
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Episode 6
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11:16
Special: Green shoots and an evolving new normal, discovering tomorrow's opportunities
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today.In this episode we speak to Keith Mowbray, Head of Digital Marketi...
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Season 1
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Episode 5
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7:23
Special: The three elements insurance marketers need to build trust (and what happens if you don't)
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today.In this website we speak to Greg Phitidis, Brand Director at Free ...
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Season 1
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Episode 4
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6:11
Special: The secret optimization ingredient for insurance marketers post-COVID
Matt tries to interview two guests in two minutes. He doesn't quite make it, but covers why now is the perfect time for US insurers to adopt call tracking, and how our partnership with Beyond Clicks will help them.We're joined by Infini...
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Season 1
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Episode 3
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4:35
Special: The Return of the Marketer
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today.In Episode 2 we talk to Steve Tarbard, founder at Beyond Clicks, a...
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Season 1
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Episode 2
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7:29
Special: Interview with Beyond Clicks
Welcome to Infinity's Insurance Marketing Podcast, giving you immediate, actionable advice to help you solve some of the biggest challenges facing your team today.In Episode 1 we talk to Steve Tarbard, founder at Beyond Clicks ab...
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Season 1
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Episode 1
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5:51