Infinity Insights & Impact Podcast
This snackable series lifts the lid on consumers' dialling habits. Brought to you by the award-winning Insights & Intelligence team at Infinity, each episode is packed with tips and tricks to help you deepen your understanding of customers, supercharge your campaigns, and deliver the A-grade experiences customers expect when they get in touch. You can learn more about their work here: www.infinity.co
Infinity Insights & Impact Podcast
S1 Ep.8 How to drive conversions with agent coaching
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In this Insight & Impact episode, we’re joined by our Business Intelligence and Speech Analyst, Jenn Gaskell, who tells us all about how to drive conversions with agent coaching.
Every sales leader knows how important effective agent coaching is, but they’re often faced with the challenge of getting their hands on the intel they need to spot specific training needs for their agents. Tune in as Jenn explains how it's done.