Finding Your Path In Veterinary Medicine by Staying True to You with Dr. Eve Harrison

In sharing her path from burned out surgical resident to thriving house call concierge vet, Dr. Eve Harrison highlights a fundamental truth - veterinary medicine can truly be whatever you make of it. We talk a lot about the logistics of screening clients as she describes the strict boundaries around her practice culture, but in doing so, we are given an opportunity to see the real life effects of being in the driver seat of your own life and career. There's much to glean from this conversation, even if you aren't a mobile veterinarian. And for my equine colleagues, listen up  - we can definitely stand to take away a few pointers from this chat!
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About Dr. Eve Harrison

   Dr. Eve Harrison is a seasoned, full-time concierge house call veterinarian in Los Angeles. She is one of only a tiny handful of pioneers practicing true veterinary concierge medicine. Her mobile practice has been through numerous seasons and iterations of itself, including being an acupuncture-only practice, a multi-doctor practice with an IHE-exclusive component, wellness only, and finally a solo integrative concierge practice.
   Her passions are creative entrepreneurship, sustainability for veterinarians, boundaries, authentic communication and releasing people who are not a good match for our practices.
   She is the founder of the online CE course: The House Call Vet Academy and offers coaching and consulting to help veterinarians nourish not only their patients, but themselves… by helping them cultivate profitable & sustainable mobile practices of their own.
   Outside of being a vet, Eve is a semi-professional musician (flutist), & a yoga teacher.

Find out more about Dr. Harrison...

• Coaching, courses, conference, house call swag at www.dreveharrison.com
• The House Call Vet Academy
• House Call Vet Cafe Podcast 
• Free Business Plan for House Call & Mobile Vets    
• Instagram

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Find out more about The Whole Veterinarian at our new website!
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Email: thewholeveterinarian@gmail.com

Transcript

Stacey Cordivano: 0:08

Hey there, it's Dr. Stacey Cordivano. As a veterinary professional, you can learn to be happier, healthier, wealthier and more grateful for the life that you've created. This podcast is here to help you find the resources to do just that. I will speak with outside of the box thinkers to hear new ideas on ways to improve our day to day lives. Together, we will create a community of veterinarians working towards positive change. Welcome to the whole veterinarian. Hey, everybody! So I had a specific goal for this podcast episode. And that was basically to hear about a client screening process from a veterinarian who is super well versed in the mobile house call practice arena. I was hoping to take away an idea or two especially for the equine folks who listen. But I think that you'll see that the conversation actually showcases that when you follow your heart and your gut, you'll find out where you truly belong in veterinary medicine. And I don't know... I think that should really be the goal for all of us. So I cannot thank Eve enough for sharing her journey because I know for sure that it will inspire others. So that's who I'm talking to today. Dr. Eve Harrison is a seasoned full time concierge housecall veterinarian in Los Angeles. Her passions are creative entrepreneurship, sustainability for veterinarians boundaries, authentic communication, and releasing people who are not a good match for our practices. She is the founder of the online CE course the house called vet Academy, and she offers coaching and consulting to help veterinarians nourish not only their patients, but themselves by helping them to cultivate profitable and sustainable mobile practices of their own. I hope you listen and keep an open mind to some new creative ideas if you're an equine vet out there. And if you're a small animal that considering house call practice, then this episode is definitely up your alley. And of course, anyone will benefit from the discussion we have about boundaries. Please find out more about Eve in the show notes. All of her contact information will be there. So I hope you enjoy and thank you again to Dr. Eve Harrison. Hey, Eve I'm so excited to sit down with you again today. How are you?

Eve Harrison: 2:39

I am good. I am not pleased because my parents got diagnosed with COVID yesterday, but other than that, they seem like they're doing okay, I'm doing okay,

Stacey Cordivano: 2:50

good. Good. I know life. It feels like you never can just like get a hold on life these days. I feel like

Eve Harrison: 2:58

I know. It's always it's always something, especially these days,

Stacey Cordivano: 3:02

especially these days. Okay, well, for those listeners who don't know you, can you give a little brief introduction about yourself. And then we're going to dig into some specific aspects of house call practice. But you know, tell people a little bit how you got into house call practice and what you're up to now.

Eve Harrison: 3:22

Yeah, thanks for asking. This is my favorite subject, as you know. So I'm Dr. Eve Harrison. I have a house call practice integrative concierge service in Los Angeles. And I also run the house call vet Academy where I teach other veterinarians how to do the same or how to do their own unique version of house call practice anyway, I'm not actually teaching anyone to do exactly the same as me because that's that defeats the purpose. But my story is a little bit long and windy. So I'll try and keep it brief. I started out my career in a fiery blaze of burnout, like right out of the gate pretty much right out of the gate, I thought I was going to be a surgeon I did a a portion of a surgical residency and it was just not good for me. It wasn't good for anyone. And for several years after that, I spent a long time kind of trying to reinvent myself try and find myself and figure out where the hell in veterinary medicine I fit in. And I was doing relief work for years I did er work I did shelter work, which which I actually that that has a special place in my heart. But I didn't think it would be sustainable for me personally. And at some point in time. I was just like, Screw it. I'm done with this profession. I was so burned out in so many ways. And I just I couldn't be myself in any of the venues that I had tried to you know, it was always a friend. It was always a pretense. kind of try and be the way some other employer wanted me to be, or to produce what they wanted me to produce or to learn the way they wanted me to learn. And we all do know that being a veterinarian is lifelong learning, right? And so if you're not, in a place where you feel safe or comfortable to learn, and to be your authentic self, that's just not sustainable. Right? Right. So leaving the industry leaving the profession was absolutely on the table. And I mean, there are many, many things really, that went into my decision to become a house call vet. But I think the the most straightforward reason, really is that I did start doing acupuncture, and it seemed like a really natural thing to go into someone's home and provide that for their animal. And so I started housecalls, with acupuncture only, and from there, my very first house call, I was like, Oh, my God, this is finally practicing veterinary medicine, on my terms, with my full self, my full authenticity, I could be myself with my clients, I could have that direct rapport with the client and treat the patient exactly how I wanted to. And over time, it became clear, I was developing these wonderful relationships with people. And they wanted a little bit more for me, they wanted more, you know, Western care, they wanted, you know, a little bit more even in the holistic side. So I went out and I got more training and, you know, just did a lot more reading and just basically, based on what my clients wanted, I expanded my practice to meet that. And at a certain point in time, I realized I had a full blown house called practice that made me very happy. And I, I've been using this word or this like phrase a lot lately, and it's self actualization. And I feel like through my house call practice, I was able to self actualize in a way I've never been able to before. And I think there there folks, like just a little disclaimer, there are folks who might be out there considering working for corporate house called practices, and I've, I've dabbled in that area. And I want to say it is just not ever going to get you to the place that you can be when you own your own practice. So I think for me, very much the experience of like my healing and my own personal self actualization, and really like, coming to love what I do, again, is the fact that this is mine, my own on my terms, 100%.

Stacey Cordivano: 7:36

Yeah, that's such a beautiful story, because who doesn't want to feel alive and feel like their full authentic self? Every day, regardless if you're working or just being human? I mean, that's really the goal for all of us. And I think we'd all be a lot happier if we could feel that way. I love that. Okay, so you say that you have a house called practice, but then I also know that you are sort of niched within that genre. And it's very relatable to me as an equine vet. So can you talk about concierge medicine?

Eve Harrison: 8:11

Yes. So I definitely have like the intersectionality thing going on in terms of my veterinary practice. So it's the integrative thing. It's the house called thing. And that's concierge medicine, which is pretty uncommon. I know a lot of people throw that word around quite a bit in our space. And then there truly are a lot of different ways of defining concierge medicine. But I would say the most commonly held definition of what concierge medicine is, which, which is I think, what you're asking, like, what, what is it and how is it different from House Call practice, the most commonly held understanding of it is that you are providing not only a higher touch point service, where clients might have increased access to you. And you might be a little bit more available to them, it's a little bit more of a one on one connection without a gatekeeper, you can have a gatekeeper, but you don't have to. And in exchange, you're on something like a retainer where people pay either monthly or yearly to even have access to you or your services at all. So basically, your monthly or yearly retainer is a gatekeeper itself, if that makes sense.

Stacey Cordivano: 9:28

Yeah, it does. I mean, in some ways, so where I relate to you is the one on one connection has an equine vet, and then where we go very separately is the payment for that. So I've just anyone listening to realize that maybe we should be charging for the access that people have to us. And yes, you teach all about that in your course. So we're not gonna really dig into that. But one thing I do want to talk about because I've heard you discuss it and it actually came up at the sustainability equine practice seminar that we had this idea of almost applying to be a client or having a bit of a stricter guideline when accepting new clients. So I'm hoping you can tell people about the process that you use, and maybe people can learn from that.

Eve Harrison: 10:17

Yeah, absolutely. So, so kind of going back to address what you just said, I do want to be clear that so many veterinarians, especially in the equine world are, in reality, practicing what I consider to be concierge medicine. I know you're doing it and you know what, so as I saw was, I was like, Good God, I am giving my all I'm bending over backwards for every person, this is my tendency to be over responsible to just want to take everyone by the hand, that's how I am as a vet. And so at a certain point in time, I was like, if I'm to continue doing this without resentment, and to be able to continue to do this sustainably, I need to find a way to charge for it. And so what you said is absolutely right, like so many people are in, in practice, doing concierge, but in the pricing scheme, they haven't necessarily figured out how to monetize that and how to market it even for what it is, you know, people don't even have a clue the value they're getting, because your MD would never provide the kinds of like, on demand access that we provide your lawyer, never dentist, never, there's almost no profession on earth, of people who are so responsible, so well trained, so in tune with the needs of the animal interpreting, you know, medical conditions that can't be spoken out. And there's nobody who does what we do to the degree that we do and the amount we bend over backwards for people. And so to me, I think it is time that we start, you know, inviting folks to consider charging for that appropriately and monetizing it a little bit. And I did also want to touch base on one other thing that people get confused about sometimes, before I go into like my screening process, because that's really, really important. It's a very important part of being a concierge vet. So sometimes people get confused about, or they'll ask me, okay, so how is that different from a wellness plan? Okay, there are similarities, because you know, with a monthly plan, you might be paying once a month, or you might be paying a big chunk per year, but the wellness plan gives you access to, you know, potentially a certain number of visits, or a certain number of vaccines, or, you know, whatever is included in that wellness package. For me, that fee is their ticket to even talk to me. So I'm like a little snobby about it, you know, like that being said, like, obviously, concierge service is not for everyone. Not everyone can afford me. And I don't think I do, like, just veering off a little bit off of the tangents that I'm already on. I do actually, by choice, have a few clients that I have on a sliding scale that are not concierge, kind of so I am technically a little bit of a hybrid. So I service the very wealthy, but I also have space in my heart and basically my values that I want to help other folks who may not be rich, you know?

Stacey Cordivano: 13:27

Yeah, but I would just like to point out, you're probably able to do that, because you've set such strong boundaries and get paid well by the other people.

Eve Harrison: 13:35

Yeah, exactly. Yeah, they they can't exist without each other. You're absolutely right about that. Yeah, so the the wellness plans have similarity in the pricing structure, but not necessarily in what exactly they're getting, you know, and there's more to it, I have various tiers of concierge service where you know, included in their, in their fee is, you know, various other things that I customized per person. But as you said, the boundaries are incredibly important if I didn't have really solid boundaries about who I allow into my practice how much they're going to pay me for my time because I know I'm going to give them my all no matter who comes to my practice. They're getting my all and therefore they're all going to pay. They're all going to pay my prices. Right. That's that's based on the value. I know, I'm giving them. I know it. You know, all my my clients have told me how they feel about my care. They feel very supported. And if they don't feel that way, Bye, Felicia. So as a part of boundaries is the screening process for which clients you allow into your practice. And when you commit to someone, your availability, your one on one attention, your dedication, and you know when they have you on a retainer, you have to be really careful about who you allow to have that Kinda have access to you. Right? I mean, everyone's question to me is like, Are people calling you in the middle of the night every night? Like, hell? No, no, I wouldn't know. That's not sustainable for anyone. I know you equine vets are doing that. But that's got to change.

Stacey Cordivano: 15:18

Well, yeah, I have to say, I've narrowed my practice down enough that that does not happen very often to me, either. But I'm probably a little unique as an equine vet.

Eve Harrison: 15:28

Yeah. I mean, you are sustainability queen in your world. So like, yeah,

Stacey Cordivano: 15:35

that's, that's a recent change. Yeah,

Eve Harrison: 15:38

I mean, it's a work in progress for all of us. Like, really, it really is, like, we learn and we fail, and we learn and we fail.

Stacey Cordivano: 15:45

We burn out a couple of times. And then

Eve Harrison: 15:48

yeah, yeah, I mean, like, definitely, all everything I know, is because I learned it the hard way. For sure, through direct, you know, boots on the ground experience of like, well, that doesn't work. We're not gonna do that again. You know, like, the reason that I'm so good at selecting clients is because I got burned a lot of times, and the reason I'm good at firing clients is because I got burned a lot of times. And I learned, you know, like, on a visceral level, this type of client doesn't feel good. I can't work with this, you know, and so, just I learned so many times, I can't sustain working with this type of personality, or somebody who has made some sort of passive aggressive comment about prices, or passive aggressive comment about my, my policies, you know, like, or if someone has a hard time with my policies. It's not a good match, period, ya know,

Stacey Cordivano: 16:44

so you're using partially kind of gut interaction, like in those first few interactions? And then do you also have a form or some, like legitimate application?

Eve Harrison: 16:56

I do have a legitimate application.

Stacey Cordivano: 16:58

Sorry!!! I don't mean, like trying to think of like, other than gut instinct, I was trying to, like, think of a word.

Eve Harrison: 17:05

Yeah. Yeah. No, like, I know exactly what you're talking about. I do have a formal process and also like, a very much gut based. So I have, I have a formal process. First of all, I do create some barriers. When people are trying to sign up with me, it's not super easy. My policy is text only. So you know, if you've found me through the internet, and you see my website, and it says text only, and then you go ahead and call me that strike one. First of all, I'm not answering it, and I'm not responding. So that, you know, if they don't bother to text me, they've already ruled themselves out. If they call him, then they text fine, we can talk, you know, and then I guide them through a series of steps that they have to take. And ultimately, you know, I had an intake form, and I finally got brave enough in the past few years to start calling it what it is, which is an application. Just because you fill out this form doesn't mean you're going to be my client or my patient.

Stacey Cordivano: 18:06

I mean, honestly, that the switch of words is interesting. Yeah. Like, that is interesting. Yeah.

Eve Harrison: 18:12

Yeah, the language you use is so powerful in terms of boundary setting, so that, and it's not even boundary setting, it's its expectation setting. You know, a lot of the problems that vets deal with, or anyone in service deals with his entitlement and assumptions that people make. And so I have been really careful with my language on my website, in, you know, any language I use with clients to be clear that, like, they're not entitled to anything. You know, these are my policies, take it or leave it, you know, so I'm, as much as I come off, like a very boundaried hard ass, I'm actually very soft on the inside. And I really need those boundaries to protect my, my soft, sensitive inner core. Yeah. And, you know, if once you respect my boundaries you're in and I'll give you the world, you know, but I need you to show me that you're gonna respect my boundaries, like, I'll respect yours. Yeah. But yeah, so I do have this application, it took me a few years to kind of come up with the questions that are in it. And some of it is very personal, like, based on the experiences I've had with people that rubbed me wrong. How do I filter for that? How do I screen for that? What question Can I ask that will get folks to indirectly give me the answer I want to know. And it's been very interesting. I would say most of the time, if folks have gotten through the whole application, they're usually just fine because I've communicated, what I'm all about what I expect from them and what they can expect from me. So like, there's some degree of filtration that occurs even before that. There have been a handful of people that I read their application, I was like, Dear God, this is not going to work. You know, like if I See there, right off the bat bashing another Vet, or they've been to five or 10 other vets and none of them work for them? You know, like, there's a common thing here, isn't there?

Stacey Cordivano: 20:09

Yeah. And are you really honest about that? Or do you just say, you know, like a generalized, we're not going to be able to work together?

Eve Harrison: 20:17

It depends. There have been times where I was like, this is obviously a person I don't feel safe with to even work with them. So I also don't feel safe telling them exactly why. And I don't owe it to them. I as a rule, I do believe honesty is the best policy, but I think there are times and you know, my integrity feels that I want to be honest whenever I can, but if my personal safety is at risk, or they're gonna pop off on Yelp, or something, which I don't have a Yelp account, which I'm very grateful for. But if they're going to do something to hurt me, and I can sense that in their application, I'm gonna be very neutral and back away slowly. Like I'm so sorry, I, you know, that I have all sorts of lines and templates in this and that for for how I can make that transition to getting folks to like, No, it's not personal, it just something came up, or you know, whatever,

Stacey Cordivano: 21:11

too many applications, whatever it is, at one time.

Eve Harrison: 21:15

Yeah. Yeah. So I have I have my tricks there. But that is a tricky aspect of things like you do have to be careful sometimes. And you want to be honest, where you can being honest, in some cases, is truly a recipe for disaster at times. So sure, always Yeah, I

Stacey Cordivano: 21:29

really, I really love this idea. And I feel like it could be applicable in a lot of settings. I mean, maybe not as super high volume, small animal clinic. But certainly there are places where this could be applicable. So I wonder if you hear from people or if you get pushback from people, on the amount of time that this takes or effort or steps like for the actual vet or office staff thing? Like I don't have time to screen for clients?

Eve Harrison: 21:58

Oh, that's very interesting.

Stacey Cordivano: 21:59

Um, or is it just me that feels like I wouldn't?

Eve Harrison: 22:04

Yeah, well,

Stacey Cordivano: 22:05

I mean, I think the easy answer is right, like, well, if you don't spend the time now, you're going to spend the time dealing with them later.

Eve Harrison: 22:12

Yeah, I mean, you answered your own question is a thing. But I mean, you also your point is also that if we're dealing with a very busy practice, or a corporate house call practice, you're dealing with high volumes, you're not going to be able to screen for your safety, you're not going to be able to screen for a good match, you're not going to be able to, and that's kind of why in house call practice, especially either a very small practice, that's, you know, one, two, or three house call vets working together, or you own your own practice. That's where their safety, physical safety, you, you get a sense of the home, you're going into, you know, yourself, because you've reviewed that application, you get a sense of the personality, you get a sense, if they're gonna, like, become a rager, on social media, like, you just get a sense of who you're working, you're in their home, like, you got to know who you're working with. And, you know, especially, I mean, house call practice in general, of course, but concierge even more. So this is a very small practice. And that's part of the appeal, because you're not dealing with hordes of people, you're not dealing with more people than you can manually screen yourself, and you want to screen them, because these are people that you'll be in again, you'll be in their home, you're developing a rapport with them, hopefully long term, which means ongoing recurring income. And you want to know that this is a person you like, like I say to myself, if I wouldn't be friends with this person, there can't be my client, because they all become my friends. You know, that's just me. I'm very, I get very, like, comfortable and, and open with my clients. And not everyone has to become friends with their clients. And that that sort of,

Stacey Cordivano: 23:52

but it is like a good screening question, though. Even just to lab spend that much time with them? Yeah.

Eve Harrison: 23:57

Yeah. Because like, the reality is, there are clients that I spend more time with, and I spend with my family, or with any people that I choose to spend with as a friend. Like, I've really spent a lot of time with these people. And if you're, you know, a concierge vet for sure, if your house call that you may be doing that, maybe not if you're doing you know, like seeing them once a year for annual wellness or something like that. But if you end up having an intimate, small practice and you're in, you know, where you work with people closely, you've got to screen and don't trust any corporate call center to do that for you. There's just no way. There's just no way it's just not possible.

Stacey Cordivano: 24:36

So what's your best advice to someone who might be considering this or might do it already and says, I don't have that strict of boundaries? You know, I don't know that I can stick to these guidelines that you suggested. Or I don't even know where to begin, like, what's a good piece of advice for someone in that line of thinking?

Eve Harrison: 24:59

You Yeah, there are a lot of people in that boat, for sure. And I, I work with exactly those people inside the house call vet Academy to work on those very specific things. And there is also the concierge bed Academy, which is in progress. It's been in progress for a while, but it should be coming out hopefully very soon. Yay. But that is that's kind of like not a quick fix, like, well, if you don't know where to begin, that is a quick fix. Because I teach that you know, that there's literally a curriculum to learn how to do that. If you struggle with boundaries in general, or feel for some reason that you can't, like, you're in a very small town, and you can't uphold these boundaries, because everyone's gonna know. That's, that's tricky. I mean, if you struggle with boundaries, in general, that's a lifelong thing. And that's something that you want to lean into for the rest of your life, like, like we do, Stacy, and I, you know, like, we talk about this, probably because we've had issues with it. And it's an ongoing work in progress for both of us, I imagine. Yeah. And so like, get on that train, start thinking about boundaries, start chipping away at it. It takes time it takes practice, and to quote, another queen of boundaries, because I consider myself a queen of boundaries, to be honest. Brene Brown, of course, choose discomfort over resentment. Good, so good, so good. And I had a wonderful coach that I worked with who said, like, you want to know how, you know, when your boundaries are being trespassed? And like how and she's like, resentment.

Stacey Cordivano: 26:39

Anytime you feel resentment. Yeah,

Eve Harrison: 26:41

it means your your boundaries have not been upheld.

Stacey Cordivano: 26:44

And that's on you.

Eve Harrison: 26:45

It can be Yeah, it can either be

Stacey Cordivano: 26:48

Yeah. To set or explain more clearly.

Eve Harrison: 26:50

Yeah. Right. It can be on you. There are times where you uphold your boundaries, and the person pushes and pushes in those respects.

Stacey Cordivano: 26:57

Yeah, sure. Sure.

Eve Harrison: 26:57

But there's also times like, where it's like, I haven't even put my boundaries out there. No one knows what they are. And they're trespassing them, and I haven't done a damn thing about it. And so I'm resentful, you know, yeah. And so there's power in that knowing that you can have boundaries, and you can enforce them, and you can communicate with people when they crossed them. And so that's a work in progress folks show. Yeah. So when you if you feel a lot of resentment, or you feel a lot of stuck stuckness in the profession or your business, it means you need to work on setting, enforcing, figuring out what they are your boundaries, right.

Stacey Cordivano: 27:37

Honestly, that's great advice like that advice is an excellent way to answer that question. Okay, tell us a little bit more about how the house convent Academy works. And then also tell us about the virtual conference.

Eve Harrison: 27:52

Yeah, so we're coming up on the one year anniversary, actually, for the house call vet Academy,

Stacey Cordivano: 27:58

congratulations.

Eve Harrison: 27:59

I can't believe it's been as long as a year and I can't believe that it's only been a year at the same time. You know how that is? Like raising kids, I imagine. But yeah, so this is my absolute baby. And anyone that is a part of the house call vet Academy, I just like treasure these people so much. And the struggles that I went through when I became a house call that and the stuff that I learned the hard way and the stuff I learned about boundaries and and screening clients and all that stuff. And even the business aspect of things, what paperwork to file insurance, this and that. I realized at a certain point in time, like, I've done this, I figured it out like I'm I'm happy and I really have something to share with people because I concurrently was seeing that there's been this huge influx of veterinarians moving into the house call vet space. And that makes me so happy because I think one of the best kept secrets of veterinary medicine is house color mobile practice when you own it yourself, or when you work for, you know, a small veterinary practice owned by a veterinarian who gets it. Corporate house called practices not so much. I'm sure you're getting a sense of my opinion. They're quite opinionated. But I just got this sense like, wow, this is it. This is this is the answer that I myself had been seeking for years and years. And I think once you get over some of those humps that I had to work through, including boundaries, including, you know, policies, and you know, all all of the legal and accounting stuff, bookkeeping, all that stuff. It's very intimidating at first, but once you get through it, and you have a way to figure out what to do or you have someone guiding you. It's actually very straightforward, very teachable, and I was like, Holy crap, I have to teach this. And there was an immediate positive fee. feedback loop that kind of happened. You know, I've trained a ton of vets now who now have their whole house called practice set up. They're doing great. Like they they're far exceeded what I ever did in my first year of practice, as a house call vet, and it's just like, it makes me cry how proud I am.

Stacey Cordivano: 30:18

I know there's a community associated with it once you've gone through it, right. But what does the actual like time commitment look like for the training portion.

Eve Harrison: 30:26

It's a one year membership, where they get unlimited access on demand to the content, and it's about it's over 30 hours of CE content, they can watch it anytime they want. Over the course of the year, there is a monthly group coaching call. So we check in face to face. And it's like kind of like a support group. Like I didn't intend for it to be quiet like that at first. But it just became so clear everyone has stuff they want to talk about and connect about and everyone wants to help each other and like we all know each other by face and name now. And then sometimes we have guest speakers who come in like we had an accountant come in, we had an attorney come in financial advisor, we had someone speaking about, you know, purchasing groups. So like we have a lot of really practical stuff. And then we also had a life coach like Nia, actually just Nia Perkins, who was on your on your podcast. So the listeners of your show will know Nia, so she spoke also and provided a little bit coaching in our group. So

Stacey Cordivano: 31:28

yeah, that group connection, man, it's so important.

Eve Harrison: 31:31

Yeah, it really is. Because especially when you're a solo vet and your own business, you know, I always say this, we're like these little islands, like lone wolves working and reinventing the wheel all by ourselves. And like, not only is it like, logistically, like we can learn from each other, but emotionally and as a community, we can support each other so well. And I think that's particularly important in the house call and mobile vet space, because of that solo pneus of what we do. And there's also a Facebook group for folks who are going through the program as well.

Stacey Cordivano: 32:08

Cool. And then the concierge Academy is going to be slightly different. Yes?

Eve Harrison: 32:13

Yeah, the concierge vet Academy is almost like a little bit of a step up. So it's like you're getting all my secrets, templates of like, real deep, proprietary stuff. And I think it's gonna be a little bit more one on one oriented just since that transition into concierge, it can be fiddly, you know, it can be a little bit like, nuanced. And it really depends on how people are set up currently what type of concerts practice they want. So I'm aiming for that to be a little bit. I mean, I'm a handhold it as a vet, and as a teacher, but I think it might be even a step up from that. And there's some things that are still in the works. So we'll see, but I think it's gonna be like the grand finale, you know, of what I have to offer.

Stacey Cordivano: 33:04

And then you're gonna have another virtual conference coming up, right? Yeah,

Eve Harrison: 33:09

yeah. So oh, by the way, so if you guys don't know, Stacey spoke at the very first annual house call / mobile vet virtual conference in February 2022. And did an amazing job.

Stacey Cordivano: 33:21

Thank you super fun.

Eve Harrison: 33:23

And she'll be back. So yeah, that's happening, I believe, February 18. And 19th 2023. Nice. It will be virtual. I'm coming up with a potential for an in person component. We'll see. We'll see. It's so expensive. Yeah. So put this stuff together, as you know, but yeah, I'm really looking forward to it.

Stacey Cordivano: 33:46

Very cool. Thank you so much for spending some time with me and all this wonderful insight. And if anyone's listening and wants more, we're gonna send them your way. Where's the best place to find you?

Eve Harrison: 33:57

You can check out my website, which has information about coaching and consulting for house callbacks, as well as all of my offerings. That's www.dreveharrison.com. Or if you want to go check out the course itself. You can check that out at www.thehousecallvetacademy.com. You can also find me on Instagram or Facebook as @the_house_call_vet_Academy. I think that's it. Right. You can also reach out to me by email if you want. So that's info@DrEveharrison.com. I think I'm done.

Stacey Cordivano: 34:28

Perfect. I'll make sure to put all those links in. Thanks again for spending time with me. It was good to see you again.

Eve Harrison: 34:34

Yeah, you too. Thank you so much for having me, Stacey. I love everything you're doing and the super excited to be on your podcast today.

Stacey Cordivano: 34:41

Thank you. Thanks. Talk to you soon.

Eve Harrison: 34:43

Bye

Stacey Cordivano: 34:46

Thanks again for listening. I so very much appreciate the time you spend with me. For more information or to sign up for our monthly newsletter, please check out the website at the whole veterinarian.com You can also connect with me on Instagram at The whole veterinarian if you love this episode please do me a favor and share it with a friend or if you feel so inclined leave a review on Apple podcasts or Spotify thanks so much and I will talk to you again soon