MSX International
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.
MSX International
Latest Episodes
Beyond the Workshop: How Service Builds Brand Loyalty
Every year, millions of service interactions take place, but one single poor repair can cause a third of customers to abandon their brand. In this episode, we explore how MSX Repair Quality & Service Excellence transforms the worksho...
The Confidence Curve: Turning Vehicle Features into Everyday Value
Modern vehicles offer more technology, connected services and support than ever before. But the real value is only realised when customers feel confident using it.In this episode of the MSX Podcast, we explore how vehicle manufacturers a...
The "Final Scorecard": Why Remarketing Value is Built Long Before the Sale
In this episode of the MSX Podcast, we explore a part of the vehicle lifecycle that’s often misunderstood, frequently rushed, and almost always undervalued: remarketing. While many fleet and leasing organisations treat remarketing as the final ...
Fleet Lifecycle Intelligence: Why Fleet performance is Decided Long Before the Vehicle Leaves the Fleet
In this episode of the MSX Podcast, we explore why fleet performance is determined long before a vehicle reaches the end of its lifecycle.Fleet Lifecycle Intelligence is about more than managing maintenance or reducing repair costs. It's...
The Write-Off Rescue: How Event-Driven TLA Protects Sales and Loyalty
Every year, thousands of vehicles are written off for crossing a "tiny, invisible line" in repair costs. In this episode, we explore how MSX Total Loss Avoidance (TLA) turns these potential losses into profitable repairs.The Hi...