MSX International
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.
MSX International
Latest Episodes
The Flying Doctors: The Human Edge in High-Tech Automotive Service
Cars are smarter than ever. AI diagnostics. Remote support. Predictive maintenance.But what happens when technology reaches its limits?In this episode, we go behind the scenes of modern automotive service to explore the e...
The Relationship is the Product: Moving Beyond the "Sell and Forget" Model
The old "sell and forget" model is officially dead. In a world of software-defined vehicles and EVs, if you aren't constantly engaging with your customer, you are losing them.In this episode of the MSX Podcast, we explore why the vehicle...
The Loyalty Killer: Closing the "Repair Experience Gap" in Automotive Service
We live in an era where cars can practically drive themselves—so why is getting a repair done right the first time still such a challenge?In this episode of the MSX Podcast, we explore the "Repair Experience Gap" and a staggering ...
Beyond the Website: Building the Central Nervous System of Your Dealership
Are you running a Formula One car with square wheels?In this episode of the MSX Podcast, we dive into a staggering industry reality: car dealers are losing 50% of their potential sales simply because their digital tools don't talk to eac...
Servicing vehicles in an EV era: How US dealers can meet customer needs
Servicing vehicles in an EV era: How US dealers can meet customer needsElectric vehicle (EV) sales are rising rapidly across the globe, but in the US, where the traditional dealership forms a crucial part of the country’s social f...