MSX International
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.
Episodes
17 episodes
Servicing vehicles in an EV era: How US dealers can meet customer needs
Servicing vehicles in an EV era: How US dealers can meet customer needsElectric vehicle (EV) sales are rising rapidly across the globe, but in the US, where the traditional dealership forms a crucial part of the country’s social f...
•
Season 3
•
Episode 2
•
33:24
EVs and aftersales: Building opportunities and recovering revenue
EVs contain just a tiny fraction of the moving parts of traditional car engines. So, what does this mean for automotive businesses who rely heavily on parts and service to generate profit? To find out, listen to our MSX Podcast, ‘...
•
Season 3
•
Episode 1
•
38:24
Key drivers for change and the need for significant cost savings and efficiency gains in the automotive industry’
What are the trends and alternative mobility solutions transforming the automotive industry? And how are customer expectations influencing global markets in this digital era? To find out, listen to MSX experts discuss these topics and more i...
•
1:02:11
Racing towards an electric future
The automotive sector has witnessed a meteoric rise in the number of EV sales in the last 12 months. While this is a positive transformation, OEMs continue to face multiple challenges as they race to adapt their operational, retail and after...
•
Season 2
•
Episode 4
•
29:28
Driving operational success through business management practices and data
A shift in consumer expectations is forcing retailers to reinvent their operational processes and adopt new business management strategies. In our latest podcast, Bastien Fusberti, Business Management Lead at MSX International, is ...
•
Season 2
•
Episode 5
•
30:04
From a new reality to a faster future: Navigating the rapid road to digitalization for automotive businesses.
Welcome and thank you for joining our MSX live broadcast.Our guests, Philip Junge, Head of Customer Engagement, Hannah Meler, Field Sales Representative and Marc Overkamp, Strategic Account Executive, are here to examine a range o...
•
Season 2
•
Episode 3
•
19:11
A case for genuine parts: Combating the decline in collision repair revenue
The pandemic has had a profound impact on the collision sector. Data shows a startling reduction in body shop repair estimate volumes across Europe.The reduction in business has led to financial distress for collision repairers, b...
•
Season 2
•
Episode 2
•
32:44
Managing long distance relationships in automotive sales
As COVID-19 enforces social distancing between sales teams and their potential customers, manufacturers have accelerated the introduction of digital and remote selling models. But studies reveal that many customers who are bu...
•
Season 2
•
Episode 1
•
26:03
The impact of COVID-19 on parts sales and distribution
New vehicle trends have already affected wholesale parts businesses, but now, OEMs are facing the impact of COVID-19. How can OEMs increase sales at a time when supply chains are restricted and customers are lured elsewhere? Hear MSX experts...
•
Season 1
•
Episode 9
•
25:45
How have aftersales services changed in the US in line with the new normal?
How are aftersales departments adapting their service offerings to maintain profit and meet new consumer demands?The service department is the key profit driver for most vehicle manufacturers. The combination of technical advances...
•
Season 1
•
Episode 8
•
39:08
Accelerating the transition to digital learning
How are OEMs adapting their transition to digital learning to meet new consumer demands?Training requirements and the need to upskill in this new reality are more important than ever. Businesses are looking for more digitalized tr...
•
Season 1
•
Episode 7
•
30:14
Supercharging the Aftersales Business with Digitization
How can OEMs and dealers leverage the power of digital to supercharge their aftersales business?As much as it is considered a cliché, the reality is that aftersales is the backbone of the automotive business. It contributes a subs...
•
Season 1
•
Episode 6
•
43:29
Recovery from COVID 19 - Impact on Parts Sales Revenue
The automotive parts business is moving fast. An abundance of online information is changing customer expectations, and new sales channels are influencing their buying habits.This MSX Podcast is examining the Covid 19 impact on service a...
•
Season 1
•
Episode 5
•
34:42
Modern frontline learning for the “New Normal”
Brands come to life at the frontline. This is where brand promises are fulfilled, or often, rather unfortunately, broken. The frontline has always been important to a brand’s success, and the COVID pandemic has really underlined how important t...
•
Season 1
•
Episode 4
•
30:37
Bricks vs. Clicks or Physical vs. Digital
Driven by global megatrends like urbanization, climate change, and technology advancement, the automotive industry is currently undergoing the most radical changes since the invention of the car. The Coronavirus has hit the industry...
•
Season 1
•
Episode 3
•
52:01
Bouncing back from crisis
For many in the automotive and motor trade industries, the last few months have been about survival. However, signs of recovery have started to appear on the horizon. Listen to our podcast to learn how industry leaders are planning to "Bounce B...
•
Season 1
•
Episode 2
•
45:59
Leveraging crisis to build lasting advantage for the automotive industry.
The effect of the coronavirus on society and the global economy is unmatched, with severe consequences for the automotive industry. Large scale manufacturing interruptions, closure of dealerships, and the lockdown has accelerated innovations in...
•
Season 1
•
Episode 1
•
42:42