MSX International
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.At MSX, our goals are to help our customers reach their full potential and to excel as their global partner of choice. We are an international company with headquarters in Detroit, US, and Colchester, UK.
MSX International
How have aftersales services changed in the US in line with the new normal?
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How are aftersales departments adapting their service offerings to maintain profit and meet new consumer demands?
The service department is the key profit driver for most vehicle manufacturers. The combination of technical advances and changes in consumer habits is making vehicle maintenance more complex. OEMs and their dealer networks must look at their aftersales strategies and introduce alternative service options for the customer that will offer more convenience at a time where strict social distancing and a demand for more contactless service options are in high demand.
In this latest podcast, Mike Bowe, Director of Service at MSX, is joined by Carry Way, Dealer Principal at Crest Motors in Detroit and Amanda Stonebank, Service Development Specialist at MSX, to discuss the latest trends in automotive aftersales, and the changes that are rapidly occurring in dealership service departments across the United States market.
“It’s all about the client experience. The business will grow if we make it a better experience.”
Carrie Way, Dealer Principal, Crest Motors