CREATE A CUSTOMER EXPERIENCE PROGRAM - JEFF REGAN

Customer Experiences are visits when you bring customers to your office to see what you are doing. These visits push forward relationships and work wonders to build trust. 

Jeff Regan has been creating and hosting Customer Education visits for many years. He has brought hundreds and hundreds of customers through to show them facilities where he has worked. In this episode, Jeff breaks down how to create one of these experiences:

• Don't feel that your business needs to be fully prepared to accept customers.
• Ensure that everyone is there to greet and knows about customers arriving.
• Ask many questions of the sales rep about the customer to know as much as you can before the visit begins.
• What should you show and what should you hide from customers during a visit?

We discuss the benefits for these visits and how to make them most successful. This episode of The Selling Podcast was recorded a while ago. As you listen, you will hear some of our older format. We hope that you enjoy this week's podcast and that if you are not hosting customers at your facilities, after hearing this podcast, you will work with your sales reps and begin a Customer Education visit.

Scott Schlofman
Mike William

#sales #podcast #customerfirst #relationships #success #pipeline #funnel #sales success #selling #salescoach