The Reality of Business
Welcome to The Reality of Business, the go-to podcast for insights, stories, and straight-talking advice on all things business.
With over two decades of running Reality Training, Bob & Jeremy have coached thousands, spoken at global conferences, and worked with businesses of all sizes - from start-ups to household names. Their experience, paired with their unique storytelling style, makes this podcast a must-listen for anyone looking to sell smarter, lead better, and think differently about business.
What You’ll Get
🎙️ Expert insights & strategies to transform your approach
😂 Honest, light-hearted discussions - no corporate jargon, just real talk
💡 Lessons from global business leaders & industry disruptors
🌍 Stories from working with world-renowned brands
Launched in June 2021 as Bob & Jeremy’s Conflab, the show has evolved into The Reality of Business, delivering thought-provoking discussions, entertaining banter, and actionable takeaways to help you navigate the challenges of modern business.
Why Listen?
📈 Want to sell more and manage better? We’ve got you.
💬 Looking for fresh perspectives on leadership & sales? You’re in the right place.
🎧 Need an engaging listen while you work, commute, or unwind? We’re here for that too.
🔗 Discover more about Reality Training & our work with global businesses: www.realitytraining.com
🎵 Original music by Charlie Morrell.
If you enjoy the show, leave a rating and review - we’d love to hear your thoughts!
🚀 Listen now & rethink the way you do business.
The Reality of Business
Latest Episodes
AI & Customer Experience: Why Human Skills Matter More Now
Bob and Jeremy share what they learned at a three-day London customer experience (CX) conference and why AI now sits inside almost every customer journey.As AI takes care of more of the routine work, the human conversations left b...
Contact Centres: The Brand & Customer Lifetime Value
What role should contact centres play in your business?In this episode – the final part of our recent contact centre series – Bob & Jeremy look at how contact centres are evolving from cost centres into drivers of customer exp...
Contact Centres: The Future Team Leader - CX & Performance Coach
What does a contact centre team leader need to focus on today?In this episode - the second part of our contact centre series - Bob and Jeremy explore how contact centre leadership is evolving. As AI and automation take on more of ...
Contact Centres: The Future - How AI is Reshaping & Elevating Human Skills
What does the future of contact centres look like for the people on the frontline?In this episode – the first in our three-part contact centre series – Bob and Jeremy look at how AI is changing the role of contact centre agents an...