The Reality of Business
Welcome to The Reality of Business, the go-to podcast for insights, stories, and straight-talking advice on all things business.
With over two decades of running Reality Training, Bob & Jeremy have coached thousands, spoken at global conferences, and worked with businesses of all sizes - from start-ups to household names. Their experience, paired with their unique storytelling style, makes this podcast a must-listen for anyone looking to sell smarter, lead better, and think differently about business.
What You’ll Get
🎙️ Expert insights & strategies to transform your approach
😂 Honest, light-hearted discussions - no corporate jargon, just real talk
💡 Lessons from global business leaders & industry disruptors
🌍 Stories from working with world-renowned brands
Launched in June 2021 as Bob & Jeremy’s Conflab, the show has evolved into The Reality of Business, delivering thought-provoking discussions, entertaining banter, and actionable takeaways to help you navigate the challenges of modern business.
Why Listen?
📈 Want to sell more and manage better? We’ve got you.
💬 Looking for fresh perspectives on leadership & sales? You’re in the right place.
🎧 Need an engaging listen while you work, commute, or unwind? We’re here for that too.
🔗 Discover more about Reality Training & our work with global businesses: www.realitytraining.com
🎵 Original music by Charlie Morrell.
If you enjoy the show, leave a rating and review - we’d love to hear your thoughts!
🚀 Listen now & rethink the way you do business.
Episodes
99 episodes
Contact Centres: The Brand & Customer Lifetime Value
What role should contact centres play in your business?In this episode – the final part of our recent contact centre series – Bob & Jeremy look at how contact centres are evolving from cost centres into drivers of customer exp...
Contact Centres: The Future Team Leader - CX & Performance Coach
What does a contact centre team leader need to focus on today?In this episode - the second part of our contact centre series - Bob and Jeremy explore how contact centre leadership is evolving. As AI and automation take on more of ...
Contact Centres: The Future - How AI is Reshaping & Elevating Human Skills
What does the future of contact centres look like for the people on the frontline?In this episode – the first in our three-part contact centre series – Bob and Jeremy look at how AI is changing the role of contact centre agents an...
Incentives, Rewards & Motivation
Why do some people push harder at work while others just do the minimum?In this episode of The Reality of Business, Bob and Jeremy look at how incentives, rewards and recognition really affect employee motivation. They talk about ...
Business Language, Political Spin & the Loss of Plain Speaking
We’ve all sat in meetings where a lot of word are used, and nothing really gets said. In this episode, Bob and Jeremy talk about the language that’s crept into politics and management over the years. The phrases that sound confident...
Standards Have Slipped: Why Leadership Needs to Step Up
Standards are essential for successful, growing brands. But here’s the real question: what are your standards?Can your people clearly explain them?Do they know what ‘good’ looks lik...
Team Leaders Part 2: Managing Time & Managing Work
If you’re always busy but nothing really seems to move forward, this episode is for you.In part two of our Team Leaders series, we take a closer look at what gets in the way of consistent leadership and how to get back on track. I...
Team Leaders Part 1: People Management Without the Drama
If you lead a team, or have just started, this is part 1 of two episodes all about making that role easier and more effective.We talk about the stuff that’s hard:What to do when someone says the rules don’t apply to them...
Time: Rethinking and Achieving Control
Are your days full of meetings, messages, and madness? Feel like you’re reacting instead of creating?In this episode, Bob and Jeremy take on the chaos of modern working life – hybrid schedules, constant pings, and the illusion of ...
25 Years of Bob, Jeremy & Reality: Lessons from Building a Training Business
What does it take to build a successful sales training business - and still be laughing 25 years on?In this special anniversary episode, Bob and Jeremy reflect on the lessons, surprises, and stories they’ve collected over a quarte...
Selling Biases: Are You Taking Choices Away From Customers?
Sales managers & salespeople: Be honest - have you ever assumed a customer wouldn’t go for the higher-priced option so you left it out altogether? You might be losing more sales than you think. It’s easy to filter choices...
When Values Get Quiet: Why DEI Cuts Raise Loud Questions
Are values just words on a wall? Or something you’re willing to stand by – even when it’s hard?In this episode, Bob & Jeremy take on the uncomfortable question many businesses are now facing: What happens to your integrity when yo...
Your Best Sales Conference: Improving the Impact on Sales Teams
Don't you love a sales conference? Motivating your customer-facing teams to sell with greater enthusiasm... "There, you've had your sales conference - are you more motivated now?" "Yeah!"&...
Guerrilla Marketing: Unexpected & Unforgettable Campaigns
What if marketing could be as surprising and impactful as guerrilla warfare? In this episode of The Reality of Business, Bob – an enthusiast of military history – and Jeremy share insights into the art of ambu...
Key 2025 Business Strategies: How to Thrive in Twenty-Five!
Struggling to retain loyal customers? Feeling the pressure of rising costs or sustainability demands? In this episode, we’re to help you work out the secrets of business success in 2025 and come out stronger than ever.We kick things off ...
The Digital Nomad Podcast: The Astounding New Truths of Remote Working
Digital nomads: A lifestyle revolution or a passing trend?Can remote work truly free us from the traditional office, blending adventure with productivity? Or is it an overhyped fad destined to fade away?Join us as we explor...
Motivation Matters: Creating a Culture that Retains and Inspires
What truly makes employees want to stay, grow, and give their best?In this insightful episode, Bob and Jeremy discuss the complex world of employee motivation and retention, blending historical perspective with actionable strategies to h...
The Best Way to Measure Business Performance: The Truth Behind the Metrics
How do you measure a company's performance effectively? Join us for a lively exploration of performance measurement in organisations, complete with a humorous sketch that pokes fun at the murky world of target setting. We unravel t...
Executive Coaching: How Does It Work? Where Has It Come From? Transforming The Workplace
Ever wondered how you can transform a toxic workplace relationship into a thriving collaboration? In this episode, we unravel the example case of Maureen and examine how executive coaching can turn around even the most challenging ...
Building Loyalty: How to Create a Trustworthy Workforce
In the fourth and final episode of The Reality of Business mini-series, inspired by their upcoming book Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob Morrell and Jeremy Blake uncover the essential step...
Disloyal Bonding Exposed: Protecting Customer Loyalty & Strengthening Service
In the third episode of our mini-series inspired by Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob & Jeremy continue their examination of deceptive business practices that manipulate customer loyalty – such ...
The Cost of Deception: How Strategic Lies Undermine Business Integrity
What happens when businesses prioritise short-term gains over long-term integrity? In the second episode of a special mini-series inspired by their upcoming book, Whose Side Are You On? Disloyal Bonding and Strategic Lies
Disloyal Bonding: The Hidden Costs of Strategic Deception in Business
Have you ever wondered if offering a small favour to a customer could unravel an entire organization's integrity? Join Jeremy Blake and Bob Morrell as they illuminate the hidden world of disloyal bonding and strategic lies within contact centre...
Beginner's Guide to AI: The Evolution & Impact of Artificial Intelligence for Business
This introduction is written by an AI bot provided by the podcast broadcaster. The description is edited slightly but it saves an hour of work every time a new episode is published. Bob Morrell and Jeremy Blake unravel the intriguing evol...
Networking Do’s & Don’ts: Mastering Networking Opportunities
Have you ever wondered what it takes to make a lasting impression at a networking event? This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a s...