Obtaining client health records is one of the biggest obstacles to securing the insurance they need. There's good news: e-HR, or Electronic Health Records, has experienced significant advances and is making the process much easier. In this episode, Crump Senior Vice-President and Head of Underwriting Chris Cook welcomes Carolyn McAvinn, Director, Underwriting Innovations for MIB. Carolyn offers an overview and explains the difference between EMR versus EHR, hit rate, release rate and the expected ROI (return of information) with e-HR technology.