The CXChronicles Podcast
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The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.
Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI has already changed the world & every business leader will need support transitioning over the next decade.
Our mission is to make happiness a habit.
✅ The Voice of the Customer
The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
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The CXChronicles Podcast
CXChronicles Podcast 185 with Celia Fleischaker, CMO at Verint
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #185 we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York.
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.
Verint helps its customers navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
In this episode, Celia and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.
**Episode #185 Highlight Reel:**
1. The role that marketing plays in building your customer experiences
2. Finding time to meet in person with your customers & team (outside of remote)
3. Understanding what content & campaigns your customers engage with
4. Leveraging community to empower users + share tribal knowledge
5. Why feedback is a gift that helps to drive growth & innovation
Huge thanks to Celia for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer communication and success optimization space into the future.
Click here to learn more about Celia Fleischaker
Click here to learn more about Verint
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Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!
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Remember To Make Happiness A Habit!!
