CXChronicles Podcast
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!
CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders.
CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.
Episodes
245 episodes
CX Excellence Through AI Innovation | Live From Cyara XChange 2025
Hey CX Nation,In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assuran...
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Season 8
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Episode 258
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1:39:20
Avaya Experience Platform - The Future Of CX Today | Tony Lama
Hey CX Nation,In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business i...
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Season 8
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Episode 257
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52:45
Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
Hey CX Nation,In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interv...
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Season 8
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Episode 256
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1:29:04
Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
Hey CX Nation,In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer expe...
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Season 8
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Episode 255
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39:36
Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-ti...
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Season 8
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Episode 254
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18:28
Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana
Hey CX Nation,In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experience...
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Season 8
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Episode 253
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50:25
Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
Hey CX Nation,In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for...
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Season 7
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Episode 252
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45:24
Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
Hey CX Nation,In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and custo...
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Season 7
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Episode 251
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56:00
Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World
Hey CX Nation,We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across ...
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Season 7
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Episode 250
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57:13
Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
Hey CX Nation,In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX.After…7 years of Customer Experience consulting…30...
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Season 7
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Episode 249
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19:52
Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin
Hey CX Nation,In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize...
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Season 7
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Episode 248
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45:51
CXCP Live At QuestionPro's XDay 2024 In Austin, TX
Hey CX Nation,In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down...
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Season 7
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Episode 247
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27:26
Driving Growth Through High Velocity Market Research | Gary Pansino
Hey CX Nation,In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, C...
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Season 7
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Episode 246
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30:10
Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran
Hey CX Nation,In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro.Vivek Bhaskaran is the founder a...
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Season 245
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Episode 245
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21:12
Removing The Rocks From Any Customer Journey | Sean Albertson
Hey CX Nation,In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and ...
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Season 7
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Episode 244
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48:20
Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience
Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences.AI has been arguably the most discussed topic in not only bus...
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Season 7
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Episode 243
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9:20
Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes
Hey CX Nation,In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Ca...
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Season 7
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Episode 242
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45:03
Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger
Hey CX Nation,In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in New York City. Lynn has 20+ years of experience developing and e...
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Season 7
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Episode 241
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29:29
Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
Hey CX Nation,In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA. Since Erik & his team launched in 2014, Hawke Media has swiftly ...
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Season 7
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Episode 240
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37:09
Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor
Hey CX Nation,In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan, UT. This week's CXCP guest is Unstoppable at all things marketing...
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Season 7
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Episode 239
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54:00
Easing E-Commerce Pains One Click At A Time | Lee Roquet
Hey CX Nation,In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate about delivering exceptional customer, team, product, and brand expe...
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Season 7
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Episode 238
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57:50
Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey
Hey CX Nation,In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco B...
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Season 7
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Episode 237
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16:14
Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
Hey CX Nation,In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Kacey Felila Tolua, Strategic Thought Leader & Techn...
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Season 7
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Episode 236
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28:56
American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz
Hey CX Nation,In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with Stephanie Crase Moritz, Chief Customer In...
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Season 7
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Episode 235
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32:52
America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood
Hey CX Nation,In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas for Customer Contact Week with John Spottiswood, Chief Operating Officer...
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Season 7
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Episode 234
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36:51