The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.
Our mission is to make customer & employee happiness a habit.
✅ The Voice of the Customer
The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future!
Episodes
263 episodes
Insurance Companies Doubling Down On CX | Todd Breton & Eileen Potter
Hey CX Nation,In this week's episode of The CXChronicles Podcast #276, we welcomed Todd Breton from Hippo Insurance & Eileen Potter from Smart Communications to talk through CX's role in the insurance industry. Smart Com...
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Season 9
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Episode 276
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44:28
The Voice Layer For AI In The Real World | Sagi Reuven
Hey CX Nation,In this week's episode of The CXChronicles Podcast #275, we welcomed Sagi Reuven, Chief Revenue Officer at Deepdub based in Tel Aviv, Israel. Deepdub is the enterprise voice infrastructure powering AI in produc...
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Season 9
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Episode 275
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50:04
Building All-in-One Customer Insight & Action Platform | Dave Rennyson
Hey CX Nation,In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area. SuccessKPI is an on-demand insight and action platform tha...
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Season 8
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Episode 274
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47:19
AI Powered Customer Intelligence To Grow Your Business | Varun Sharma
Hey CX Nation,In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY. Enterpret provides custom AI to transform how you understand customers...
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Season 8
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Episode 273
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55:48
One Click Bug Reports Devs Love | Matt Rubright
Hey CX Nation,In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. Jam powers the complete software development lifecycle, with AI that e...
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Season 8
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Episode 272
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54:11
Empower Your Business Through Salesforce Utilization | Marcus Smith
Hey CX Nation,In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA. Cloud Trailz offers their customers Saleforce help without all of the hassle by provi...
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Season 8
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Episode 271
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38:39
CXWeekly Update | Make Happiness A Habit
Hey CX Nation,In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on.Full candor, we're in a full blown sales sprint to the end of the year to close 2...
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Season 8
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Episode 270
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10:01
Build & Deploy AI Support Agents In Minutes | Valerie Li
Hey CX Nation,In this week's episode of The CXChronicles Podcast #269, we welcomed Valerie Li, Co-Founder & CEO of Duckie.ai based in San Francisco, CA.Duckie. ai is a no-code platform for customer support teams to buil...
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Season 8
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Episode 269
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49:39
CXWeekly Update | Lessons From 5 Years Building CXChronicles
Hey CX Nation,Here's the first CXWeekly Update from CXC in a long time!This week's episode I walk through some ideas, goals & CTAs that I've learned from the 5 years of building CXC.Don't worry we have a ton of amazi...
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Season 8
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Episode 268
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19:08
Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
Hey CX Nation,In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA. UJET is a next-generation cloud contact center platform that l...
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Season 8
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Episode 267
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53:43
Charting Your Path To Success | Adam Coffey
Hey CX Nation,In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX.The Chairman Group™ is a consulting firm founded by Adam Coffey. Ada...
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Season 8
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Episode 266
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50:56
Creating Human Delivered, Digitally Enabled Services | Mario Baddour
Hey CX Nation,In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts r...
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Season 8
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Episode 265
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56:38
Uncomplicate Your IT and Customer Service | Mika Yamamoto
Hey CX Nation,In this week's episode of The CXChronicles Podcast #264, we welcomed Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks based in San Mateo, CA. Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated...
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Season 8
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Episode 264
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49:24
Simplify Your Customer Interactions Today | Maxime Marchand
Hey CX Nation,In this week's episode of The CXChronicles Podcast #263, we welcomed Maxime Marchand, Senior Director of Product Management at GoTo based in Montreal, Quebec, Canada. As the leader in cloud communications and I...
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Season 8
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Episode 263
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43:16
Accelerate Your AI Strategy With Amazon Web Services | Pasquale DeMaio
Hey CX Nation,In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in Seattle, WA. Launched in 2006, Amazon Web Services (AWS) began exposing...
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Season 8
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Episode 262
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47:05
CXC Live From Las Vegas At CCW, The World's Largest Customer Contact Event
Hey CX Nation,In this week's episode of The CXChronicles Podcast #261 we were capturing live interviews at Customer Contact Week at The Caeasar's Forum in Las Vegas, NV.We joined 5,000+ attendees, from 49 states, 51 countries, an...
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Season 8
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Episode 261
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1:19:37
Bringing Hallmark Moments To The Business World | Patrick McCullough
Hey CX Nation,In this week's episode of The CXChronicles Podcast #260, we welcomed Patrick McCullough, President of Hallmark Business Connections, based in Kansas City, MO. Just like you rely on Hallmark to strengthen your p...
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Season 8
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Episode 260
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53:41
TaskUs Human Centered, AI Amplified | Joe Anderson
Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. T...
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Season 8
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Episode 259
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43:23
CX Excellence Through AI Innovation | Live From Cyara XChange 2025
Hey CX Nation,In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assuran...
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Season 8
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Episode 258
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1:39:20
Avaya Experience Platform - The Future Of CX Today | Tony Lama
Hey CX Nation,In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business i...
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Season 8
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Episode 257
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52:45
Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
Hey CX Nation,In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interv...
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Season 8
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Episode 256
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1:29:04
Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
Hey CX Nation,In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer expe...
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Season 8
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Episode 255
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39:36
Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-ti...
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Season 8
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Episode 254
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18:28
Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana
Hey CX Nation,In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experience...
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Season 8
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Episode 253
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50:25
Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
Hey CX Nation,In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for...
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Season 7
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Episode 252
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45:24
