CXChronicles Podcast
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!
CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders.
CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.
Episodes
254 episodes
Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
Hey CX Nation,In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA. UJET is a next-generation cloud contact center platform that l...
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Season 8
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Episode 267
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53:43
Charting Your Path To Success | Adam Coffey
Hey CX Nation,In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX.The Chairman Group™ is a consulting firm founded by Adam Coffey. Ada...
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Season 8
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Episode 266
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50:56
Creating Human Delivered, Digitally Enabled Services | Mario Baddour
Hey CX Nation,In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT. InteLogix provides customer experience (CX) solutions and accounts r...
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Season 8
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Episode 265
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56:38
Uncomplicate Your IT and Customer Service | Mika Yamamoto
Hey CX Nation,In this week's episode of The CXChronicles Podcast #264, we welcomed Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks based in San Mateo, CA. Freshworks Inc. (NASDAQ: FRSH) builds uncomplicated...
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Season 8
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Episode 264
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49:24
Simplify Your Customer Interactions Today | Maxime Marchand
Hey CX Nation,In this week's episode of The CXChronicles Podcast #263, we welcomed Maxime Marchand, Senior Director of Product Management at GoTo based in Montreal, Quebec, Canada. As the leader in cloud communications and I...
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Season 8
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Episode 263
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43:16
Accelerate Your AI Strategy With Amazon Web Services | Pasquale DeMaio
Hey CX Nation,In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in Seattle, WA. Launched in 2006, Amazon Web Services (AWS) began exposing...
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Season 8
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Episode 262
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47:05
CXC Live From Las Vegas At CCW, The World's Largest Customer Contact Event
Hey CX Nation,In this week's episode of The CXChronicles Podcast #261 we were capturing live interviews at Customer Contact Week at The Caeasar's Forum in Las Vegas, NV.We joined 5,000+ attendees, from 49 states, 51 countries, an...
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Season 8
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Episode 261
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1:19:37
Bringing Hallmark Moments To The Business World | Patrick McCullough
Hey CX Nation,In this week's episode of The CXChronicles Podcast #260, we welcomed Patrick McCullough, President of Hallmark Business Connections, based in Kansas City, MO. Just like you rely on Hallmark to strengthen your p...
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Season 8
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Episode 260
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53:41
TaskUs Human Centered, AI Amplified | Joe Anderson
Hey CX Nation,In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.TaskUs is a different breed of BPO. T...
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Season 8
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Episode 259
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43:23
CX Excellence Through AI Innovation | Live From Cyara XChange 2025
Hey CX Nation,In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assuran...
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Season 8
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Episode 258
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1:39:20
Avaya Experience Platform - The Future Of CX Today | Tony Lama
Hey CX Nation,In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey. Avaya gives their customers the freedom to take their business i...
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Season 8
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Episode 257
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52:45
Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
Hey CX Nation,In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interv...
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Season 8
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Episode 256
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1:29:04
Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
Hey CX Nation,In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the strengths of both humans and machines to deliver exceptional customer expe...
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Season 8
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Episode 255
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39:36
Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very common for most Founders or executives to want to hire more full-ti...
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Season 8
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Episode 254
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18:28
Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana
Hey CX Nation,In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes the way businesses transform and optimize their customer experience...
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Season 8
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Episode 253
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50:25
Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
Hey CX Nation,In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading brands based in New York. Attentive® is the AI marketing platform for...
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Season 7
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Episode 252
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45:24
Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
Hey CX Nation,In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA. Vinod leads all go-to-market, business and custo...
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Season 7
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Episode 251
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56:00
Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World
Hey CX Nation,We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across ...
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Season 7
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Episode 250
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57:13
Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
Hey CX Nation,In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX.After…7 years of Customer Experience consulting…30...
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Season 7
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Episode 249
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19:52
Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin
Hey CX Nation,In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in Bonita Springs, FL. Craig Tobin helps Fortune 1000 clients optimize...
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Season 7
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Episode 248
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45:51
CXCP Live At QuestionPro's XDay 2024 In Austin, TX
Hey CX Nation,In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a different type of episode of CXC as we had the opportunity to sit down...
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Season 7
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Episode 247
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27:26
Driving Growth Through High Velocity Market Research | Gary Pansino
Hey CX Nation,In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary Pansino, Founder at Velodu based Gary is an Alumni of Intuit, P&G, C...
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Season 7
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Episode 246
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30:10
Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran
Hey CX Nation,In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek Bhaskaran, Founder & CEO at QuestionPro.Vivek Bhaskaran is the founder a...
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Season 245
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Episode 245
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21:12
Removing The Rocks From Any Customer Journey | Sean Albertson
Hey CX Nation,In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean Albertson is a keynote speaker, workshop facilitator, coach and ...
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Season 7
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Episode 244
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48:20
Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience
Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer experiences.AI has been arguably the most discussed topic in not only bus...
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Season 7
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Episode 243
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9:20