The CXChronicles Podcast
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The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.
Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI has already changed the world & every business leader will need support transitioning over the next decade.
Our mission is to make happiness a habit.
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The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
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The CXChronicles Podcast
CXChronicles Podcast 190 with Natalie Onions, VP of CX at Customer.io
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #190 we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based in Columbus, OH.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Impersonal messages lead to bad experiences. That’s why Customer.io uses real-time data to help you deliver the right message, exactly when it’s needed — like sending an event reminder over SMS or the perfect onboarding email.
In this episode, Natalie and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.
**Episode #190 Highlight Reel:**
1. Lessons learned from climbing the ladder from a CSM to a VP of CX
2. Why organizing your customer facing team should be your top priority
3. Identifying where one role ends & the next begins in your customer journey
4. Measuring product adoption before firing up your up-sell & cross-sell activities
5. Why CSM's should be an extension of your CUSTOMER'S business
Huge thanks to Natalie for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience and customer success space into the future.
Click here to learn more about Natalie Onions
Click here to learn more about Customer.io
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Remember To Make Happiness A Habit!!
