The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.
Our mission is to make customer & employee happiness a habit.
✅ The Voice of the Customer
The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future!
The CXChronicles Podcast
CXChronicles Podcast 134 with Nathan Joens Co Founder @ Structurely
In episode #134 of The CXChronicles Podcast we welcomed Nate Joens Co Founder at Structurely based out of Ames, Iowa.
Structurely's conversational AI technology is leading the way in sales and marketing, structuring conversations to engage leads at scale.
With two-way conversation, their AI Assistant engages online prospects, qualifies them for a personalized experience, and nurtures these lead relationships through intelligent engagement.
Nathan joins the CXCP to talk about his experience optimizing and focusing on The Four CX Pillars: Team, Tools, Process & Feedback while building & scaling Structurely.
Episode #134 Highlight Reel:
- Collecting market based feedback to validate your business idea
- Why building life-like AI is not easy for most companies
- The art of following-up with your leads & prospects to create new business
- Texting with your customers to personalize your customer experience
- Constantly understanding new use-cases for your product & service offerings
Huge thanks to Nathan for coming on The CXCP and featuring his team's work and efforts in pushing the customer experience & success space into the future.
Click here to learn more about Nathan Joens
Click here to learn more about Structurely
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Remember To Make Happiness A Habit!!
