The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.
Our mission is to make customer & employee happiness a habit.
✅ The Voice of the Customer
The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future!
The CXChronicles Podcast
CXChronicles Podcast 138 with Vasco Pedro, CEO at Unbabel
Hey CX Nation,
In episode #138 of The CXChronicles Podcast we welcomed Vasco Pedro, CEO at Unbabel based in San Francisco, CA & Lisbon, Portugal.
Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies.
The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build customer trust in every corner of the world.
Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Microsoft, Panasonic, Booking.com and Logitech, to communicate effortlessly with customers around the world, no matter what language they speak.
**Episode #138 Highlight Reel:**
1. How Unbabel is helping companies across the world with communicating with their customers & employees
2. Why not being language dependent leads to better CX and customer support
3. How COVID has changed the way teams communicates & collaborates
4. Why companies that are comfortable working asynchronously will dominate the future
5. As you scale there's a tendency to lean towards best in class solutions to drive growth
Huge thanks to Vasco for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & language & communications world into the future.
Click here to learn more about Vasco Pedro
Click here to learn more about Unbabel
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
