The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.
Our mission is to make customer & employee happiness a habit.
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The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
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The CXChronicles Podcast
CXChronicles Podcast 139 with Jose Herrera, CEO at Hire Horatio CX
Hey CX Nation,
In episode #139 of The CXChronicles Podcast we welcomed Jose Herrera, CEO at Hire Horatio CX based in New York City.
Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.
Jose and Adrian chat through how the team at Horatio has approached The Four CX Pillars: Team, Tools, Process & Feedback as they've scaled and grown their team into hundreds of people.
**Episode #139 Highlight Reel:**
1. Building a modern customer support team for high growth, digitally focused companies
2. Leveraging tools like Zendesk, Kustomer, Gorgious, Gladly and other SaaS solutions
3. How to build your team's customer experience living playbook for success
4. Best practice ideas for getting your team to adopt & utilize your internal tools
5. Why focusing on your team, culture and overall mission is key to EX success
Huge thanks to Jose for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & service world into the future.
Click here to learn more about Jose Herrera
Click here to learn more about Hire Horatio CX
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Remember To Make Happiness A Habit!!
