The CXChronicles Podcast
🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon!
The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.
Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI has already changed the world & every business leader will need support transitioning over the next decade.
Our mission is to make happiness a habit.
✅ The Voice of the Customer
The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
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The CXChronicles Podcast
CXChronicles Podcast 139 with Jose Herrera, CEO at Hire Horatio CX
Hey CX Nation,
In episode #139 of The CXChronicles Podcast we welcomed Jose Herrera, CEO at Hire Horatio CX based in New York City.
Horatio is a next-generation and tech-enabled customer support outsourcing firm aimed at providing a reliable and trusted handpicked team to allow businesses to “do what they do best and Hire Horatio for the rest.” Horatio partners with high-growth and innovative companies to develop their customer support strategy and provides a dedicated handpicked team to execute.
Jose and Adrian chat through how the team at Horatio has approached The Four CX Pillars: Team, Tools, Process & Feedback as they've scaled and grown their team into hundreds of people.
**Episode #139 Highlight Reel:**
1. Building a modern customer support team for high growth, digitally focused companies
2. Leveraging tools like Zendesk, Kustomer, Gorgious, Gladly and other SaaS solutions
3. How to build your team's customer experience living playbook for success
4. Best practice ideas for getting your team to adopt & utilize your internal tools
5. Why focusing on your team, culture and overall mission is key to EX success
Huge thanks to Jose for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & service world into the future.
Click here to learn more about Jose Herrera
Click here to learn more about Hire Horatio CX
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Remember To Make Happiness A Habit!!
