The CXChronicles Podcast
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The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.
Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
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The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
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The CXChronicles Podcast
CXChronicles Podcast 142 CXWeekly Update Top Ideas For End Of Year CX/CS Audit
Hey CX Nation,
In episode #142 of The CXChronicles Podcast we dusted off the old CX Weekly Update format (back from popular demand) & chatted through a bunch of year end tips for all of you customer focused business leaders.
Adrian chats through a number of ideas around how your team can use The Four CX Pillars: Team, Tools, Process & Feedback framework to perform your end of year CX/CS audit.
This will create tons of fuel and ammo for your 2022 team kick-off and project planning efforts over the next couple of weeks leading up to the holidays.
**Episode #142 Highlight Reel:**
1. Thinking about surveys & collecting customer feedback
2. Response time and getting back to folks quickly
3. Leveraging leadership & executive sponsors to drive customer retention
4. Understanding & building upon customer needs
5. Invest in updated customer journey maps heading into next year
Huge thanks to all of you for following the CXCPodcast each week and being apart of building the "CX Nation" one of the fastest growing communities of customer experience & customer success professionals in the world!
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