The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every business leader will need content, market intelligence, training support + clear roadmap for how to start transitioning into an AI-powered customer focused business leader.
Our mission is to make customer & employee happiness a habit.
✅ The Voice of the Customer
The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders.
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The CXChronicles Podcast
CXChronicles Podcast 153 with Jeff Rosenblum, Founding Partner of Questus
Hey CX Nation,
In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City.
Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators in the field of digital marketing and has worked on teams that have helped revolutionize market research, publishing, sports broadcasting and interactive advertising.
He is the Founding Partner of Questus, a digital marketing agency that has worked with some of the world’s most influential brands including American Express, Bloomberg, Capital One, Discovery Channel, Disney, Driscoll’s, General Mills, Ford, ESPN, Suzuki Motorcycles, The NFL, Universal Orlando, Verizon and more.
Jeff and Adrian also chat through The Four CX Pillars: Team, Tools, Process & Feedback to share some of the tips & tricks that have worked for Questus as they've built & grown their business & team across the world.
**Episode #153 Highlight Reel:**
1. Why prioritizing team building & finding awesome people first led to success for Questus
2. How Questus started attracting world known brands as they grew their business
3. Focusing on culture & putting people in the position to do their best work
4. How great entrepreneurs eventually need to learn how to say no to opportunities
5. What positive customer feedback about your team says about your business
Huge thanks to Jeff for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the digital marketing & advertising space into the future.
Click here to learn more about Jeff Rosenblum
Click here to learn more about Questus
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Be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon & check out the CXChronicles Youtube channel for videos of all of our episodes, they're actually starting to stack up!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your team make customer happiness a habit!
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Remember To Make Happiness A Habit!!
