CXChronicles Podcast
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!
CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders.
CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.
CXChronicles Podcast
Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
Hey CX Nation,
In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows.
Its very common for most Founders or executives to want to hire more full-time staff or add to the team during peak seasons when customer communications, tickets & orders are on the rise.
Use this CXWeekly update as a starting point for building out your company's goals around how can begin leveraging BPOs to improve your customer & employee experience.
Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks as we start to get crank things up on the content front here at CXC in 2025.
Part of our goal for this year is to create more customer focused business leader content, including more short episodes like these ones that are digestible, actionable & most importantly entertaining & valuable for all of you.
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at info@cxchronicles.com
Remember To Make Happiness A Habit!!
Quick recap
Adrian Brady-Cesana discussed the benefits of boutique Business Process Outsourcing (BPO) services for businesses, highlighting their personalized client focus, agile operations, diverse expertise, and quick decision-making. He also mentioned the expected growth of the BPO market and the value of BPO vendors in a company's strategy. Additionally, CXChronicles announced their participation in the Building Community Builders week with Insta Teams in North Carolina, a 2-day virtual summit exploring innovative strategies and fostering meaningful relationships among CX leaders.
Next steps
Adrian Brady-Cesana to share the link for the upcoming Insta Teams CX Summit in the notes and shoutouts.
CXChronicles team to provide introductions to strategic partners like Hubspot, Intercom, Zendesk, Fresh Works, Forethought AI, and other BPO/service partners for CX Nation members.
CXChronicles Managed Services and CX On Demand team to work with customers on Hubspot utilization, implementation, training, and other CX-related services.
Summary
Boutique BPO Services for Businesses
Adrian Brady-Cesana, the host of the Cx Chronicles podcast, discussed the importance of boutique Business Process Outsourcing (BPO) services for businesses. He highlighted the benefits of these services, such as personalized client focus, agile operations, diverse expertise, and quick decision-making. Adrian also noted that BPO strategies are embraced by businesses of all sizes and that the BPO market is expected to experience significant growth. He suggested that BPO vendors could be a valuable part of a company's strategy, especially for those looking to grow their team or test new ideas. Adrian concluded by mentioning that many BPO providers offer agents with specialized skills and certifications, and that they often handle regular training, coaching, and performance management.
CXChronicles at Building Community Builders
CXChronicles announced their participation in the Building Community Builders week with Insta Teams in North Carolina. The event, a 2-day virtual summit, will explore innovative strategies and foster meaningful relationships among CX leaders. The summit will feature various speakers and presenters, including a panel led by CXChronicles. The event will also include live interviews and podcast episodes. CXChronicles encouraged attendees to learn about new ways to enhance their CX and CS skills in 2025. They also offered assistance to community members in building strategic content for their customers and introducing them to strategic partners. Lastly, CXChronicles highlighted their managed services and CX On Demand, which provide work for various customers worldwide.
