CXWeekly Update | Lessons From 5 Years Building CXChronicles

Hey CX Nation,

Here's the first CXWeekly Update from CXC in a long time!

This week's episode I walk through some ideas, goals & CTAs that I've learned from the 5 years of building CXC.

Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks.

Part of our goal at CXC is to create more customer focused business leader content, including short episodes like these ones that are digestible, actionable & most importantly entertaining & valuable for all of you.

Full candor, we also wanted to celebrate our 5 year anniversary of building CXChronicles. 

We are approaching 300+ episodes of customer focused business content, we've worked with almost 150+ companies across the world helping them make customer & employee happiness a habit & we are now partnered with some of biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks to name a few. 

If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.

You know what would be even better?

Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!

Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?

Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.

For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).

Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!

Transcript

Summary

CX Chronicles 5th Anniversary Update

Adrian Brady Chizana hosted a CX Weekly Update to celebrate the 5th anniversary of CX Chronicles, highlighting its growth to 15,000 engaged professionals across 125 countries with 300 episodes and a 4.9 rating. He reflected on the podcast's mission to understand customer-focused business leaders' approaches to the four pillars of CX and shared insights from guests representing major companies like Amazon Web Services, Microsoft, and Comcast. Adrian announced plans to discuss key takeaways from these experiences in future episodes.

AI and Human Collaboration Insights

The discussion focused on key insights from 270 CX Chronicles podcast episodes, highlighting four core focus areas: the importance of team leadership across all business functions, the critical role of tools and technology in business operations, the value of frontline employee insights for innovation, and the complementary nature of human expertise combined with AI advancements. The conversation emphasized that AI adoption, while varying in sophistication across different companies, ultimately requires a human touch to be effective, with the speaker predicting that AI will disrupt traditional roles but also enable faster and cheaper innovation.

Human Touch in Customer Experience

The discussion focused on the importance of human involvement in customer experience and journey mapping, emphasizing that personal moments in customer interactions still require human touch. It was highlighted that closing the loop on customer feedback is crucial for building trust and prioritizing company focus areas. The conversation also stressed the direct link between customer experience and growth, noting that companies prioritizing customer and employee experience are more successful in the modern market. Lastly, there was a discussion on the underutilization of technology solutions, particularly AI, and the need for better support and knowledge to leverage these tools effectively.

CXC's Customer Experience Services Overview

CXC offers three main services: content offerings including podcasts, webinars, and industry events; strategic partner solutions through their CXC marketplace; and on-demand services for building teams, utilizing technology, and conducting voice-of-customer reporting. They recently launched the CXC Health Zone to aggregate information and provide benchmarks on AI investments in customer experience, helping businesses develop their own success plans and playbooks.

CX Chronicles Platform Updates

The CX Chronicles weekly update announced new features on their platform, including a health assessment tool, CTA templates, and a marketplace. They highlighted their new initiative to leverage the CX Nation, a community of 15,000 customer-focused business leaders, to provide insights and responses on topics like the four pillars of AI. The update expressed gratitude to all followers, guests, and team members for their support over the past five years, and encouraged everyone to make happiness a habit.