CXWeekly Update | Make Happiness A Habit

Hey CX Nation,

In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on.

Full candor, we're in a full blown sales sprint to the end of the year to close 2025 with a bang & tee up the best year yet in 2026.

We're also working on a ton of new customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year. 

Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks.

Part of our goal at CXC is to create some of the best customer focused business leader content, including short episodes like these CXWeekly updates that are digestible, actionable & most importantly entertaining for all of you.

Huge thanks for all of you who helped to celebrate our 5 year anniversary of building CXChronicles, it's been a hell of a journey. 

Approaching 300+ episodes of customer focused business content

Worked with 150+ companies across the world helping make customer & employee happiness a habit

Partnered with biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks.

Launched CXC Healthzone Intelligence Platform, go see how your company's CX stacks up the rest. 

If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.

You know what would be even better?

Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!

For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).

Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!

Transcript

Quick recap

Adrian Brady-Cesana, the founder and CEO of CXChronicles, discussed his upcoming book "Make Happiness a Habit" which explores the intersection of happiness in both business and personal life through eight chapters focused on customer and employee experience. The book will cover various aspects including what drives happiness, the relevance of happiness in business, and strategies for fostering happiness through employee and customer experience, with an emphasis on AI integration and the four pillars of customer experience. The podcast will feature real-world examples and quotes from previous guests, while also addressing personal happiness challenges and the role of happiness catalysts and vampires in professional and personal life.

Next steps

• Viewers/Listeners: Reach out to CX Chronicles if you are a customer-focused business leader building and changing the world with AI
• Viewers/Listeners: Send referrals of incredible customer-focused business leaders and executives to CX Chronicles for the show
• Viewers/Listeners: Give the show a 5-star review and rating on Apple or Spotify within 30 seconds

Summary

Make Happiness a Habit Overview

Adrian Brady-Cesana, the founder and CEO of CX Chronicles, discussed the progress and structure of his upcoming book, "Make Happiness a Habit." He outlined the book's focus, which expands beyond customer experience to address broader themes of happiness in business and personal life. Adrian shared insights into the book's chapters, including topics such as what drives happiness, the relevance of happiness in business, and strategies for fostering happiness through employee experience and customer experience. He emphasized the integration of AI and the four pillars of customer experience in achieving these goals. The book aims to provide actionable insights for business leaders and individuals seeking to cultivate happiness in their professional and personal lives.

Customer Experience Happiness Journey

The CXChronicles podcast will feature eight chapters focused on customer and employee experience happiness, with each chapter containing real-world examples and quotes from previous podcast guests. Chapter 6 will explore personal happiness, acknowledging that balancing work and life can be challenging. Chapter 7 will address "happiness vampires" - people or influences that drain happiness - and the importance of understanding what fills or empties one's cup. Chapter 8 will seek to identify "happiness catalysts" - individuals who uplift others and create positive experiences.

Happiness in Business: A CX Perspective

CXChronicles discussed the upcoming book focused on happiness and its role in business, covering topics like engaging and retaining employees. They emphasized the importance of understanding individual ways to achieve happiness and making it a habit. The discussion also touched on the upcoming changes in business due to AI and encouraged customer-focused business leaders to share their stories. Finally, CXChronicles requested listeners to support the show by leaving a 5-star review on podcast platforms.