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Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Customer Centric Retailing Podcast
What Makes In-Store Shopping Great With Sylvain Nigra
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Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible.
- What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?
- We ask these questions and more of our special guest, Sylvain Nigra, founder and co-CEO of Retail Performance 360 and former retail director for top luxury brands including Prada, Ralph Lauren, and Michael Kors. Sylvain brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible. He is confident that there’s no time to waste, and that the right technology needs to be in place to enable and empower store associates.
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