Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Episodes
58 episodes
Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose
In this episode, Geraldo José Z Do Prado, CEO of Casa Prado, discusses the brand’s approach to sustainability, responsible sourcing, and innovation. He shares how the company balances its long-standing commitment to ethical practices with moder...
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Season 2
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Episode 28
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35:43
Balancing Tech, Sales and CX at Fleet Feet with Alex Tallman
In this episode, Alex Tallman, Director of Retail Experience at Fleet Feet, offers insights into the company’s approach to customer experience and technological innovation. Alex reflects on his career and the importance of understanding the nee...
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Season 2
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Episode 27
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31:41
How Nanso Group Shapes Personalized Retail Experiences Using Data with Jenni Homer
In this episode of, we’re joined by Jenni Homer, Director of Retail & Ecom at Nanso Group, as she takes us through the exciting ways AI and data analytics are reshaping retail. Jenni shares how Nanso is embracing an omnichannel strategy, wi...
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Season 2
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Episode 26
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46:13
Exploring Use Cases of AI in Fashion Retail with Armen Momejian
In this episode with our esteemed guest Armen Momejian, Director of AI Initiatives at ALDO Group, we discussed how AI and RFID technologies are revolutionizing the retail industry. Armen shared insights into how Aldo is using RFID to improve in...
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Season 2
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Episode 25
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44:58
Connecting Digital and Physical Commerce in Fashion Retail with Akash Samtani
In this episode, Akash Samtani shares his expertise on the evolving world of omnichannel retail, highlighting the key challenges and incredible opportunities retailers face today. From seamlessly connecting physical stores with online platforms...
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Season 2
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Episode 24
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38:02
Turning Store Associates into Stylists and Fulfillment Experts with Karrie Helm
In this episode, Karrie Helm, Sr. Director of Stores at EVEREVE, discusses how EVEREVE is transforming the shopping experience by merging the convenience of online shopping with personalized in-store service. She explains how EVEREVE utilizes B...
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Season 2
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Episode 23
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38:09
How Tech and Sustainability Shaped Cotopaxi’s Brand Identity with Stephan Jacob
In this podcast episode, our special guest, Stephan Jacob, addresses the challenges retailers encounter in adapting to evolving consumer expectations and the necessity of leveraging technology to maintain a competitive edge. He shar...
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Season 2
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Episode 22
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47:47
Connecting Buying Experiences Across Channels in Luxury Retail with Natalia Jablonka
In this podcast episode with our esteemed guest Natalia Jablonka, we dive into the world of omnichannel retail, digital commerce and inventory planning. Natalia shares her insights on creating a seamless customer experience across both eCommerc...
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Season 2
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Episode 21
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43:46
Role of KPIs in building Winning Customer Experience with Breanna Moreno
In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and breaks down their thoughtful approach to store placements. She highlights the pivotal role of KPI...
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Season 2
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Episode 20
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44:22
Balancing Profit and Purpose in Skincare Retail with Cameron Baty
In this episode Cameron Baty discusses the challenges and triumphs of building a successful retail business from the ground up. Cameron shares insights into maintaining product quality, the importance of customer service, the complexities of ma...
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Season 2
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Episode 19
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29:59
Role of OMS in Customer-Centric Retailing with Darko Tushev
In this episode, our guest Darko Tushev explores the vital role of Order Management Systems (OMS) in modern retail. Learn about the importance of breaking down silos between online and physical retail operations, promoting leadership alignment ...
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Season 2
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Episode 17
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43:06
Embracing Circular Fashion in Kidswear Retail with Johan Munck
In this episode, Johan Munck, CEO of Polarn O. Pyret, discusses modern retail practices, focusing on omnichannel retailing, circular economy and sustainability. The conversation highlights how integrating these principles not only benefits the ...
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Season 2
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Episode 18
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43:27
Cultivating a Winning Culture in Retail with Joe Lopardi
In this episode, Joe Lopardi, Director of Retail at Trina Turk, shares his insights on the evolving retail landscape, highlighting the critical role of store associates in fostering customer relationships and internal team collaboration. Learn ...
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Season 2
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Episode 16
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36:06
Building Brand Love in Retail with Amy Carr
In this episode, our special guest, Amy Carr, delves into the evolving landscape of retail and customer engagement strategies. We discuss the dynamic shift from traditional retail to digital platforms, emphasizing the challenges and opportuniti...
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Season 2
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Episode 15
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34:40
Phygital Retailing & Beyond with Jeff Fisher
In this episode, Jeff Fisher, the VP of Retail at Blenders Eyewear, shares his insights on various aspects of the retail industry from significance of customer experience, emphasizing the role of store associates in building trust and facilitat...
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Season 2
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Episode 13
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47:08
Radical Hospitality in Retail with Suzanne Evans
In this episode, our special guest, Suzanne Evans, Vice President and Head of Stores at Tecovas, provides invaluable insights into the pivotal role of hospitality in retail. Emphasizing the significance of fostering team development and nurturi...
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Season 2
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Episode 12
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32:18
The Journey of 25-year Overnight Success of Charleston Shoes
In this episode, our esteemed guest, Neely Powell, CEO of Charleston Shoe Company, discusses her love for brick-and-mortar retail and its emphasis on personal connections and immersive experiences. With 24 years of experience, she contrasts in-...
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Season 2
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Episode 14
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35:40
Decoding CX in Prescription Footwear with John Prothro
In this episode, our special guest, John Prothro, President and CEO of Foot Solutions, provides a deep dive into the brand's customer-centric retail model. With an emphasis on service over product, Foot Solutions prioritizes personalized ort...
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Season 2
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Episode 11
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25:29
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From Store to Door: Revolution of Ship from Store with Nate Skiver
In this episode, our special guest, Nate Skiver, the founder of LPF Spend Management, delves into the intricacies of omnichannel strategies like Ship From Store, managing relationships with logistics partners, and optimizing store fulfillment a...
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Season 2
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Episode 10
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55:58
Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler
In this episode, our special guest, Jamie Schisler, Chief Comfort Officer at Upwest, delves into the unique challenges faced when initiating a brand within a well-established corporation. Additionally, the episode touches on the role of brick-a...
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Season 2
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Episode 9
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40:06
Achieving real-time inventory availability with Nick Nedev
This episode’s special guest, Nick Nedev, Digital Product Manager for BJ’s Wholesale, discusses the value of inventory explainability and how omnichannel owners leverage this concept to effectively manage their business.Ho...
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Season 2
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Episode 8
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36:37
Embracing Diversity and Inclusion in Retail with Matthew Lafone
This episode’s special guest, Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best navigate changing consumer behavior and approach sustainability in retail today.<...
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Season 2
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Episode 7
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36:10
The Evolution Of Responsible Retailing With Louise du Toit
This episode’s special guest, Louise du Toit, President at Ganni, tackles the subject of sustainability in retail and discusses how brands can best minimize their impact on the environment.What does sustainability in...
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Season 2
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Episode 6
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33:16
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Building A Successful Omnichannel Program with Filipp Labkovskiy
This episode’s special guest, Filipp Labkovskiy, Head of E-Commerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of business analytics in creating successful omnichannel strategies.- What steps can retai...
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Season 2
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Episode 5
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50:37
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Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin
This episode’s special guest, Angela Picin, Global Omnichannel and Retail Operations Manager at Roger Vivier, shares key insights and tips from her experience managing the implementation of successful omnichannel retail operations.
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Season 2
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Episode 4
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42:13
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