Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Podcasting since 2020 • 50 episodes
Customer Centric Retailing Podcast
Latest Episodes
Role of KPIs in building Winning Customer Experience with Breanna Moreno
In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and breaks down their thoughtful approach to store placements. She highlights the pivotal role of KPI...
August 26, 2024
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Season 2
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Episode 20
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44:22
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Balancing Profit and Purpose in Skincare Retail with Cameron Baty
In this episode Cameron Baty discusses the challenges and triumphs of building a successful retail business from the ground up. Cameron shares insights into maintaining product quality, the importance of customer service, the complexities of ma...
August 22, 2024
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Season 2
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Episode 19
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29:59
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Role of OMS in Customer-Centric Retailing with Darko Tushev
In this episode, our guest Darko Tushev explores the vital role of Order Management Systems (OMS) in modern retail. Learn about the importance of breaking down silos between online and physical retail operations, promoting leadership alignment ...
July 22, 2024
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Season 2
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Episode 17
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43:06
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Embracing Circular Fashion in Kidswear Retail with Johan Munck
In this episode, Johan Munck, CEO of Polarn O. Pyret, discusses modern retail practices, focusing on omnichannel retailing, circular economy and sustainability. The conversation highlights how integrating these principles not only benefits the ...
July 22, 2024
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Season 2
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Episode 18
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43:27
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Cultivating a Winning Culture in Retail with Joe Lopardi
In this episode, Joe Lopardi, Director of Retail at Trina Turk, shares his insights on the evolving retail landscape, highlighting the critical role of store associates in fostering customer relationships and internal team collaboration. Learn ...
July 03, 2024
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Season 2
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Episode 16
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36:06
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