Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Podcasting since 2020 • 58 episodes
Customer Centric Retailing Podcast
Latest Episodes
Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose
In this episode, Geraldo José Z Do Prado, CEO of Casa Prado, discusses the brand’s approach to sustainability, responsible sourcing, and innovation. He shares how the company balances its long-standing commitment to ethical practices with moder...
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Season 2
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Episode 28
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35:43
Balancing Tech, Sales and CX at Fleet Feet with Alex Tallman
In this episode, Alex Tallman, Director of Retail Experience at Fleet Feet, offers insights into the company’s approach to customer experience and technological innovation. Alex reflects on his career and the importance of understanding the nee...
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Season 2
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Episode 27
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31:41
How Nanso Group Shapes Personalized Retail Experiences Using Data with Jenni Homer
In this episode of, we’re joined by Jenni Homer, Director of Retail & Ecom at Nanso Group, as she takes us through the exciting ways AI and data analytics are reshaping retail. Jenni shares how Nanso is embracing an omnichannel strategy, wi...
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Season 2
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Episode 26
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46:13
Exploring Use Cases of AI in Fashion Retail with Armen Momejian
In this episode with our esteemed guest Armen Momejian, Director of AI Initiatives at ALDO Group, we discussed how AI and RFID technologies are revolutionizing the retail industry. Armen shared insights into how Aldo is using RFID to improve in...
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Season 2
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Episode 25
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44:58
Connecting Digital and Physical Commerce in Fashion Retail with Akash Samtani
In this episode, Akash Samtani shares his expertise on the evolving world of omnichannel retail, highlighting the key challenges and incredible opportunities retailers face today. From seamlessly connecting physical stores with online platforms...
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Season 2
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Episode 24
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38:02
