Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Podcasting since 2020 • 59 episodes
Customer Centric Retailing Podcast
Latest Episodes
Custom Orthotics & Performance Footwear Brand's Approach to Customer Experience
In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully ble...
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Season 3
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Episode 2
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40:26
The AI Playbook for Retail Leaders with Sid Arigapudi
In this episode, Sid Arigapudi, VP of Technology at 5.11 Tactical, discusses the transformative role of Artificial Intelligence in retail. He is an advocate for a business-first, test-a...
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Season 3
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Episode 1
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45:19
Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose
In this episode, Geraldo José Z Do Prado, CEO of Casa Prado, discusses the brand’s approach to sustainability, responsible sourcing, and innovation. He shares how the company balances its long-standing commitment to ethical practices with moder...
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Season 2
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Episode 28
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35:43
Balancing Tech, Sales and CX at Fleet Feet with Alex Tallman
In this episode, Alex Tallman, Director of Retail Experience at Fleet Feet, offers insights into the company’s approach to customer experience and technological innovation. Alex reflects on his career and the importance of understanding the nee...
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Season 2
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Episode 27
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31:41
How Nanso Group Shapes Personalized Retail Experiences Using Data with Jenni Homer
In this episode of, we’re joined by Jenni Homer, Director of Retail & Ecom at Nanso Group, as she takes us through the exciting ways AI and data analytics are reshaping retail. Jenni shares how Nanso is embracing an omnichannel strategy, wi...
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Season 2
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Episode 26
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46:13