.jpg)
Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Customer Centric Retailing Podcast
Exciting Trends in Retail With Barbara Thau
•
Anil Patel
•
Season 1
•
Episode 30
Our special guest, Barbara Thau, joins us to discuss exciting trends in retail with an emphasis on experiential shopping and customer loyalty.
- How can retailers best leverage social commerce? What loyalty trends are successful in keeping customers engaged? How can retailers best employ technology to delight customers?
- We ask these questions and more of our special guest, Barbara Thau, senior features editor for CO by the US Chamber of Commerce. As a senior features editor, Barbara often views the retail industry from above, observing the trends as they occur. Right now, it’s all about the experience that retailers are able to provide to their customers, taking it a step beyond purchase and focusing on loyalty.
Check out more insightful conversations with industry experts at: