Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Customer Centric Retailing Podcast
The Journey of 25-year Overnight Success of Charleston Shoes
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Anil Patel
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Season 2
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Episode 14
In this episode, our esteemed guest, Neely Powell, CEO of Charleston Shoe Company, discusses her love for brick-and-mortar retail and its emphasis on personal connections and immersive experiences. With 24 years of experience, she contrasts in-person interactions with online shopping, emphasizing the unique community-building aspect of physical stores.
Neely's approach goes beyond sales, as she actively supports frontline workers and communities in need, showcasing the broader impact of retail beyond profits. Her journey embodies resilience, innovation, and community focus, highlighting the significance of brick-and-mortar retail in today's digital age.