Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Customer Centric Retailing Podcast
Role of KPIs in building Winning Customer Experience with Breanna Moreno
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Anil Patel
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Season 2
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Episode 20
In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and breaks down their thoughtful approach to store placements. She highlights the pivotal role of KPIs in driving and refining customer experiences.
Furthermore, we delve into the synergy between physical stores and eCommerce, explaining how their strategic locations and flexible fulfillment options are boosting online sales and deepening customer connections.