Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Customer Centric Retailing Podcast
How Tech and Sustainability Shaped Cotopaxi’s Brand Identity with Stephan Jacob
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Anil Patel
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Season 2
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Episode 22
In this podcast episode, our special guest, Stephan Jacob, addresses the challenges retailers encounter in adapting to evolving consumer expectations and the necessity of leveraging technology to maintain a competitive edge.
He shares innovative approaches to improving customer service, emphasizing the integration of AI and analytics to gain deeper insights into customer preferences. Additionally, we discuss the importance of sustainability in retail practices where he advocates for businesses to adopt environmentally friendly initiatives.