Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Customer Centric Retailing Podcast
Turning Store Associates into Stylists and Fulfillment Experts with Karrie Helm
•
Anil Patel
•
Season 2
•
Episode 23
In this episode, Karrie Helm, Sr. Director of Stores at EVEREVE, discusses how EVEREVE is transforming the shopping experience by merging the convenience of online shopping with personalized in-store service. She explains how EVEREVE utilizes BOPIS (Buy Online Pick Up In Store) and BORIS (Buy Online, Return In Store) to offer a frictionless, customer-first experience.
Karrie also shares how the brand empowers its store associates to move beyond transactional sales, focusing on personal styling and tailored fashion advice. This combination of exceptional service and efficient inventory management drives EVEREVE’s dynamic retail success.