Customer Centric Retailing Podcast
This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
Customer Centric Retailing Podcast
The AI Playbook for Retail Leaders with Sid Arigapudi
In this episode, Sid Arigapudi, VP of Technology at 5.11 Tactical, discusses the transformative role of Artificial Intelligence in retail. He is an advocate for a business-first, test-and-learn approach, showing how AI can empower leaders to experiment, make faster decisions and drive innovation without requiring deep technical expertise.
The conversation highlights practical applications, from internal knowledge bots to dynamic order orchestration and demonstrates how AI can enhance existing systems rather than replace them. The episode further covers important aspects like safeguarding data, managing costs, and using AI to enhance operational performance.
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